My experience with online shopping: Fabfurnish Review

Categories Branding
fabfurnish packaging

UPDATED REVIEW –  10th FEBRUARY, 2017

I ordered a study table their last year which went well. Then I ordered a set of glasses and this sofa in January. They sent a wrong set of glasses, I returned it, they said they ran out of those glasses, I asked for refund, they refused a refund because they had the glasses back in stock, I said ok, they sent wrong glasses again, refused to pick up and after a month I got them to pick them back up. Now waiting for refund.

About the sofa, it has been a torture and a harassment to say the least. The sofa was delivered on time but now they have outsourced installation. I wanted a weekend installation as I am not home all week, I am at work. They took requests three time, they said they have forwarded the request. Spacewood, the company that manages installations, would call me, tell me that they will arrange for someone, never call back and then someone new would call. This went on for 3 weeks. Finally, a mechanic calls me on a Friday at 11 saying it is either right then or on Monday.

I call up Fabfurnish and request the product to be returned and refunded. Once again, they assure that it would be installed. 3 weeks and counting. Fabfurnish review updated

They were probably a good place to order from, now they are not. Please avoid. 

 

Old review

 

It was Diwali time. So, I took a vow not to go to any markets, malls or any other place where anybody could be selling anything. But I had to go online for work. And most of work is done on Facebook. Seriously. And, Facebook has an ad program built to appeal to your soul.

Deep inside your heart you love yoga? It will show you all kinds of yoga mats until you find the one destined for you. You have been thinking of buying a bed? It will tell you about honest woodsmiths near you, show you pictures and tell you how you can pay in EMIs. Anyhow, Facebook knows that in spite of being a man, I shop like a woman.

So, it continued to showcase the whole range of Fab Furnish products until I went weak in my knees and typed the URL. The site is nice, kind of an organized haystack. It has got everything from serving trays to Futons, in case your guest decides to stay over.

Anyway, I ordered some glassware from Fabfurnish and here is how it went.

Payment

I paid in advance by credit card and waited for delivery. It has all the other regular payment options. There is no Cash on Delivery option for orders below Rs.500 and you will have to pay a shipping charge of Rs.100 for those low value orders too.

Order Confirmation

Every product has an estimated delivery date, so you get the idea before ordering. The item I ordered had a delivery date of 10-15 days, which is not too specific but that’s ok. You get an Order Number and you can see your orders in My Account section too. But my order just showed “In Process” throughout, even after the product was delivered. So, I am not sure how you can track your shipments.

Packaging

The product was packaged attractively. However, from all the dust and the dirt on it, it seemed that someone forgot the packet in a dirty corner. Thankfully, that was only the outer packaging, inside it was all kosher.

fabfurnish packaging

Upon opening, I found gum tape stubs inside the packaging. I realised that they were used as protective filling, there were additional filing of bubble wrap etc too. The good news is that the product was good, nothing was broken and it was delivered within the state time.

fabfurnish review

 

fabfurnish

Overall experience

I placed the order a week before diwali, on 24th October to be specific. Nothing happened for ten days. Nothing at all. The order status showed “In Process” for the whole period. I kept waiting that someday it will change to shipping or shipped or something. But there were no updates.

On 4th Nov, I wrote to the support guys. I got an apology mail the same day. The product was delivered the next day. All is well that ends well? Not yet.

Any special mentions

Unlike Zovi and Flipkart, Fabfurnish doesn’t have a logistics service of its own. My product was delivered through Gati, which would have been ok had the delivery guy not asked for a PAN card copy. He reasoned that as the product was prepaid by credit card, he needed PAN card details. That was a definite first. I mailed Fabfurnish support regarding the same. They clarified that PAN card is not needed to take their delivery.

The experience was ok.
The products are good.
Their support response time was fast.

So, will I order from them again?

Definitely.

You can also read my Zovi Review, Myntra Review and Pepperfry reviewGroupon review, Flipkart review, Snapdeal review

  • Muke

    Buy from any store but certainly not from Fabfurnish. They are big cheats and have no concern for customers once you complete payment. I had a horrible experience with their after sales service and I have come across thousands of compaints against them. I warn everyone not to buy from Fabfurnish and do some research online. You will see a good review written about this bed with name hausLife streak king storage Honey on their website. It is a fake review put by vendor himself. This bed has a design issue and once you use it for 2 months, the head panel will separate from its joint on both side. Fabfurnish will not bother about your problem . So be cautious of these cheats!

  • Ritu

    Never purchase anything from fabfurnish site, its my bad experience. I found this site where they neither exchange nor cancel or refund your product.

  • Alina Das

    Yes, I also faced one time the same problem but as far as company is concerned so maybe it wouldn’t aware of that. Anyway I ordered only the 99 INR cost one product from http://www.craftera.in and I was wonder stuck when I found the packing cost more than product cost. They wrapped with bubble wrap then packed with Air pack bag. I have very impressed with them pack thing. And I will refer to everyone which was facing the problem with packing.

  • palma mahadevan

    Very bad buy. Assembly team is awfully bad. PROMiSES are flown in air. WAITING FOR 5 DAYS FOR THE ASSEMBLY TEAM TO ASSEMBLY A BED

  • Chandra Shekar

    Fab Furnish shows most irrational & non customer centric focused organization. I have been struggling to get solution for past 16 days & so far no solution offered. Reps like Ms Shikha (returns team) & Mr Ramesh(Stores Jp Ngr, B’lore) offers illogical commitments & doesn’t show any professionalism in sticking to their words. I recommend not to do business with them to avoid mental agony.

  • vikul

    Ordered buddha on Fab furnish that got delivered after 12 days, in a broken state.worst service ever

  • Monika Sen

    I have been shopping with FabFurnish for quiet a while now, they have been good with their work always. I am a happy customer.

  • Bid Zopag

    A great review, I also ordered few decorative pieces from FabFurnish for my parents staying in India and these guys gave a hassle free delivery in time!

  • Ankit Singh

    Nice review Om, even I ordered for a few decorative pieces from FabFurnish, and these guys delivered it well in time. I shop regularly from FabFurnish.

  • Ankita Singh

    We bought a king size bed online. its been two months and we are struggling for getting the bed delivered.

    The experience is very bad. With delivery, with customer care.

    The delivery will happen according to their comfort. Its the delivery person’s choice to deliver the bed and they will not listen to you at all.

    We got the bad after 1 month which was queen size. The tag on the cover was KIng size so we thought it will be King size but then we measured the size and found they faked it and it was queen size.

    We raised the complain then they came up with the idea of providing 1k coupon, and the difference between the king size and queen size bed was more than 2000. So we asked for the return then they made all the escapes for not providing the refund and take the exchange instead. So we agreed for the exchange.

    No today they again came and I took the leave from office for getting the bed delivered but what I found was again queen size bed given. WTF. they cant even manage the delivery no customer care nothing. just stupid. So we waited for 2 months for nothing and all they say is sorry sorry sorry. 2 months gone and my one day salary also. Please dont buy any thing from this site, it will be just a waste of money and time. Dont ever.

  • Vijaya

    Ordered wardrobe on Fab furnish that got delivered after 20 days, in a broken state. After repeated calls to customer care, no next steps were taken. Very bad experience and frustrated. Will never order again on
    Fab furnish.

  • Vivek

    Dear Concern,

    I had placed the request for the assembly of the products on 17th
    Mar-15 & was received the standard reply that it’ll be done within 24-48 hours.
    Now, 168 hours had already been passed but nothing has been done so far.

    I do understand that you might not be having quick assembly
    facility in cities like ludhiana but you should not commit the customer with
    the standard reply 24-48 hours etc.

    Since 17th & 21st March-15, both the
    products are lying & occupied full space of my apartment’s drawing room
    area. On 21st I was assured by you that the assembly would be done
    positively by 23rd. when I called up today afternoon, I was again
    assured that it will be done in the second half of the day. When I called up in
    the evening, again no concrete reply or assurance was received except that
    would arrange a call back. The same was promised to me in the morning too but
    didn’t receive any call.

    Pl. note that one of the product Metalica queen bed has been
    delivered to me almost 1 month late due to some holding miscommunication at
    your end & we have to put mattresses on the floor till date. And just
    imagine my agony, the required bed is lying in our drawing room for the past 7
    days.

    Though in the past I have always liked your products, customer
    care service & recommend to many of my friends & relatives. But
    this time after renovating my place it was my 1st bulk purchase with
    you, but I must say I am highly disappointed & this disappointment has over
    showed the goodness of other products which I had already received.

    Incidentally, I happen to read the interview of your director
    Mr. Vikram Chopra that how did they started with a small team & then hiring
    young IIT-MBA professionals, dedicated managers to solve any complaint in 12 to
    24 hours, he personally reviews the complaints everyday etc. These are all
    marketing stories to be told in the interviews. What matters is the reality! In
    which, you guys don’t perform as per your words.

    You must appreciate, if it would’ve been west, your company
    must’ve been sued for the tactics you play with the customers, wrong
    information & commitment you provide. But ultimately you & your
    customers live in India & it can happen only in India. It’s the only big
    advantage you’ve got.

    And, if your director really reads the customer’s complaint as
    told by him in the interview, I would highly appreciate if you could forward
    this Email to him.

    Regards,

    Vivek
    Mahajan

  • Arijit Biswas

    Very Bad and unprofessional company.They took my money for a bed and
    then cancelled my order after few days because they could not find the
    same product in there warehouse which caused me huge inconvenience from
    which i could not recover.I could not shift to my new apartment because i
    did not enough time to search for a new one.No manager responded to my complaints,got calls only from junior executives.That shows the management ethics.

    Fabulous in breaking expectations of a customer.

  • very good experience on shopping online.