My experience with online shopping: Zovi

Categories Branding, Social Media
zovi reviews

I don’t remember how I stumbled on this one early year, but have been ordering from this store quite consistently. They have not given me a chance to complain, yet. Started in 2010, Zovi has been one of the silent runners among all the brand names. They launched a TVC campaign recently but I will say they have been doing quite well without burning too much of that fund money on marketing.

Started in 2010 by Satish Mani, formerly senior vice-president at Cleartrip, Kavindra Mishra and Sartaj Mehta, it is run by Robemall Apparels Pvt. Ltd. Compared to other e-commerce apparel website, such as Myntra and Jabong, Zovi has one major differentiating factor: they manufacture their own merchandise. You can compare it to SherSingh and FREECULTR if you like, but Zovi is not a design studio, it is a store.

If I remember right, they started with Men’s products, Women, Kids and Home Furnishing came much later and in that order. New product addition has been slow and painstaking, but that comes with creating your own brand. The upside is that you have a better control on design and quality.

The very first order I placed on Zovi was for a handbag for my wife and a trouser for me. Satisfied with the quality and the service, I sent a few items to my sister as Rakhi gift. I have ordered a couple of time after that too, so I have a fairly large sample size to review them without any bias.

Payment:

Payment is easy, they offer all the standard options:  credit card, debit card, net banking, cash on delivery and EMI option on credit card payments. I have always paid via credit card and there have not been any issues.

Order confirmation:

You can track the shipping right from the order page and they are quite prompt in responding to mail and on phone too. Also, at the bottom of every product page, there is a comment section which serves as a live customer support too. Given that you can read other’s comments and reviews and check response time etc, this is a bold and confident move. I love all the more for this.

Packaging:

They have standard branded black cartons for product deliveries. Given that they don’t handle any breakables and manufacture their own products, their packaging can be simple and stylish. The packaging is just that and no excessive layers like Snapdeal.

zovi packaging

zovi reviews

Overall experience:

Though I had to return a product now and then, the experience has been good. One time it was a leather shoe which had a few creases at the tip and another time it was a faded tote bag which was a little too washed out than we had expected. But they picked up and delivered replacements swiftly both the times, so no complaints. In fact, they were at par with Myntra shipping in terms of their response time etc.

Any special mentions:

Yes, I love their surprise discounts. After I selected credit card as the payment method, I got a message saying that I have saved an additional amount by choosing to prepay. The same should apply for all other prepayment options. And, this applies even when you have bought a product at great discount.

zovi coupons

 

The only sad thing is that they don’t have an equally great collection when it comes to women and kids. But that should change soon.

Update: Zovi delivery is way faster than Myntra 

Some time before, I had written how Myntra is fast and so impressive. But it seems, Zovi is far more quicker in delivering the goods. That’s a bold statement to make, but I am not making it unfairly. Couple of days back,  I placed an order on Myntra (at seven in the evening) and another on Zovi (after midnight of the same day).

zovi shirts

Yes, I love Zovi and order lots of stuff from them. You can see that Zovi delivered in less than 40 hours.

zovi delivery status

 

Myntra processed the order much earlier, but it seems to have lost the race on the way.

myntra delivery status

Both ship from Bangalore, so it is a fair race, right?

Update Update: Today, on 1st March, I got a sms from Myntra stating that the order has been delayed as some airlines turned down the package, it had a deodorant in it. So, not quite race, afterall 🙁

Update on 7th Nov, 2014

I placed another order at Zovi recently and was pleasantly surprised by the change in interface. Once the order is placed, they have a map and animation based mechanism to track your order. Once again, my order was delivered within 48 hours, but the best part of the experience was the interface.

zovi delivery tracker

zovi delivery

 

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You can also read my Myntra Review and Pepperfry reviewGroupon reviewFlipkart reviewSnapdeal reviewYepme review

  • mukesh

    Zovi is one of the worst online shopping.

  • Shital Palav

    In My experience zovi is best online shopping sites. price as well as good quality.

    I am suggest One More Useful Online Shopping Sites wholesalehungama.com

  • Shaun Allred

    Stay away from Zovi! They stole my credit card and made multiple charges in small amounts. I never heard of Zovi till they showed up on my credit card statement. No legitimate retailer will accept 10 identical but separate orders in 1 day without confirming they were intentional. There’s only one reason they would accept these charges, they are working with those who steal the cards and taking a cut.

  • sagarika

    Zovi is the worst site I have ever seen.no proper website design he’ll lot of navigation’s.I don’t want to visit this site again

  • Kanya

    I find options available on site quite good and at reasonable cost and my past experience with Zovi was also satisfactory but to my amazement they have stopped COD to city like Indore and when I tried using other option (thrice)message popped up “something went wrong”.I have only issue with Zovi is there payment options and facility’s are not apt and when I approached CC- guy over there suggested to use friends credit debit card -gimme a break for this and improve your services.

  • mukesh

    plz guyz dont purchase any items from this site.i m sufring thatswhy i told you..plz be ware of zovi……….

  • Raja

    I have recently placed an order and found it bad, and returning the product is taking so long with still excuses from their end. Will not try in Zovi anymore for sure. Pathetic experience!

  • Amit Singh

    Poor service please contact 9560693291

  • Yogesh Mandge

    @theyoungbigmouth:disqus Can you tell me about the quality of products?
    I’m thinking of ordering some T-shirts from Zovi 🙂

    • Kunal

      price as well as quality of t-shirts is very low

  • Sathish Kumar

    I ordered 3 t-shirts on 13th March and now the date is 1st April still I didn’t receive my t shirts . No proper response from the customer care . Worst shopping . They will not even pickup my call if I call the customer service . Very bad . I will never shop in this site hereafter .

  • abhi

    it is worst ,they have couriered my products the details are not tracking after 8 days also worst shopping zovi

  • sanjay

    Do shopping at your own risk…dont even think of making a payment online…if you still want to purchase go for COD…they will make you wait for 10 days…
    FUN FACT:they make deliveries only between 1PM-6PM…so unless you are jobless(berojgaar) you wont be able to collect them…

  • Kalpesh Parkar

    Zovi supplies bad quality products. I purchase shirt it is worst quality.

  • Matthew

    I would like to share my experience with ZOVI this year. I ordered a shirt which i really liked, paid via netbanking and was happy to get a mail confirming that order would be shipped the next day. To my surprise i did get a SMS with delivery boy’s number that shipment is on the way and would be delivered. I called up the delivery boy’s number given to learn that he isn’t carrying the parcel and is new to the job but assured by EOD it will be delivered. I call up the CC and they assure it will be delivered the next day instead, so i wait patiently wait for delivery but to no avail !. I call up CC two – three times on following day, same excuse.. Frustrated with response, i decide to cancel the order and get the refund. no response till date !! Pathetic service, Not worth spending your time and money on such vendor. NOT RECOMENDED

    Not to mention the order tracking site mentioned it is out for delivery and consignee no available.

    • I K

      Same’s the case with me.. Been about 10 days yet no delivery. And the site mentions it is out for delivery, yet nothing at the end of the day. To be fair, I’ve shopped from here before and have never faced such problems. It is still really frustrating that there is no sign of the shipments.

    • I K

      BTW.. just after commenting here.. I sent out a tweet to Zovi about the delay and I got a prompt reply and the shipment has been already delivered to me. Maybe you should try that too. It works!

      • It’s not just Zovi. Any company with a twitter handle responds and resolves tweet complaints faster.

  • Myntra Lover

    the quality of their product was worst, never think of buy any product from Zovi. And first of all, don’t compare to this with myntra, as myntra is far ahead from zovi in every aspect.

  • Dhayanand kumar

    Zovi is one of the worst online shopping.. I have faced hell lotta issues .. no one is ready to accept the mistake from the ZOVI. team….. i have so many proofs… ZOVI is purely faking customer.

  • Someone

    In my experience Zovi has the fastest delivery time of all the e commerce sites (many) I’v shopped on. Unfortunately, fitting is my biggest gripe with their apparel.

    • Yeah, no doubts about their delivery time. A few of my slim fit shirts were not exactly slim, but I have been more than happy with their service. Their returns are quite fast too.

  • aliasgarmukhtiar mukhtiar

    thanks for the info , will try soon