My experience with online shopping: Snapdeal & Flipkart

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  • Nishi Nishant

    Dear All,

    request you all to please don’t purchase any thing from Snap deal.

    I have purchased Fossil watch value Rs.7900/- aprox from Snap deal on
    24th Jan 2016 and it was delivered on 27h Jan 2015. when i opened the
    package i found the product i was packed in old container full of
    scratches and rust of any other product which was as good as scrap
    purchased from scrap vendor and box was labelled of any service center.

    I called to customer care and asked for replacement and asked them to
    deliver fresh product with fresh packing. but again today product was
    delivered to me in same condition.

    They are totally fake company who sells only used and repaired product in name
    of brand.

    When ever i called to customer care they used to say only one word that
    “hum chama chahte hai” apart from this they are useless &
    helpless.

    Who so ever will buy from snap deal will be harassed mentally and monetary.

    Never have a bad experience before with any e-commerce
    company.

    order id -11282746784

  • Akiks

    Hi, I had purchase three Items from Industrybuying.com but they send only one item and are yet to send the other two (Order ID : 349037). I have send them enough email but no response from them. I am thinking of taking them to court and sue there pants off. What do you guys say?

  • Rakshit Vij

    snapdeal is the worst site i have ever seen …. i am from new zealand i tried to send gift to my friend in India and snapdeal just pissed me off . in the starting it asked me to create an account and after creating… that fucking website asked me for contact no. to confirm and the most annoying thing was that shity website just support Indian contact no. anyways somehow i managed to get the confirmation code but after all that it just gave me that fuckin page saying ” website’s server is low” wtf why the hell you created a website if u cant even manage that thing. … worst experience ever ….

  • Unikexports

    ?#?Flipkart? is it safe for sellers and buyers?
    I my self as a seller got a horrible experience about hacking of my account. where they don’t verify about products been uploaded, We only deal with jewelries and my Flipkart account have listing of Laptop bags and cameras etc,
    Now its been 3 months and my account status is still pending. I called them, mailed them and tried every possible way to contact them but only one mail comes whenever I create a ticket that we will be back shortly, that also from auto response, and when I call them they keep me on hold for 15 mins every time and after 15 mins they come back and say we will inform you as soon as possible, and now they blame me that I am accused for selling fake products without having any proofs,
    Because they themselves don’t have the information who uploaded the products and from where, all my bank details are with them all the pan card scan copy and all my business details.
    So is this Flipkart safe for buyers and seller? Are your details safe? than how someone can excess all the account details and change it?
    Please share your experience so people can be aware about the scams.
    Please Share

  • Ravi Sharma

    Today, I return my order because Aamir khan promoting this snapdeal. So, until snapdeal remove aamir khan their brand ambessdar I conflict this snapdeal. Because ye h Hindustan ke Dil ki deal. Jai Hind Jai Bharat.

  • Vijaya

    i Seriously don’t understand why Amir khan Represents this
    …this site is such a pathetic one….i will advise everyone …just don’t buy
    anything on this…they don’t have co-ordination between the courier company
    …and at the end they will blame you only for return of the product by giving
    senseless reasons…if anyone wants to know more about snapdeal please mail me vijayabyadav@gmail.com

  • Tanisha Giajre

    Snapdeal is just idiot people they dont understand the importance of the gifting part

    I ordered one ride on for my son from snapdeal on 19th oct i dint get it delivered stating that courier called you but your number was switched off which was actually not the case as I have provided 4 different numbers to them

    Again I placed the order and I didnt get it delievered infact I was in follow up with the bloody courier fellow that they have tie up with VULCAN EXPRESS this bloody do not even call you once just got mail from both of them order cancel

    Only taking big actor in add is not a must you need to have some discipline courtesy etc towards the money that you take from people and after paying our hard earned money take stress for all this

    Ridiculous

    Rather I would suggest amazon its amazing , flipkart- very good and shopclues-awesome good service they give then snapdeal

  • S.Padma Priya

    bought lenovo k3 note on big billion day sale at flipkart..
    got d mobile delivered on 26 – oct – 2015….
    used jus for two days and my mobile gets heated at front and couldn’t even answer a cal…
    so i made for return request…
    got a cal from flipkart and they asked me to install SMARTCHECK app..
    and they said that finding through smartcheck app… my mobile has no prob.. and dont hav a heating issue… and the processor i son top and thats y it gets heated…
    BT actually my ears gets so much of heat wen i take mob near my ears itself…
    how is it possible to speak with so much heat??
    and is thats so, then its actually a defect or its actually a heating issue in my mob…
    and d second day i got a call.. and they say that my mobile is in gud condition and cant approve my return request…
    FIRST DAY THEY SAY IT GETS HEATED BCZ OF PROCESSOR ON TOP …
    AND SECOND DAY THET SAY , MY MOB HAS NO HEATING ISSUES
    WAT THE HECK IS THIS FROM FLIPKART..
    THEY SAY 30DAY REPLACEMENT POLICY .. BT wont take for replacement…
    THE EVER WORST EXPERIENCE WITH FLIPKART….
    FOR SURE WIL MAKE A COMPLAINT AT CONSUMER COURT….
    FOR GIVING FAKE PROMISES….
    And plz don not buy electronics online…

  • ganesh

    flipkart is fraud……..with his customers

  • ganeshwalunj

    flipcart is a fraud company, they sell dublicate products to customers………

  • jagadish

    orders may be late in snapdeal but on flipkart i ordered for 5 times but on 3 times i received damaged products what should u say about it

  • danish khan

    I m surprise to see even foreign companies(Amazon) have better logistics then snapdeal. I ordered a phone on 17th and still the phone is not delivered I don’t understand why such poor logistics when you are just delivering your service in your home country.

  • divyanshi sharma

    Flipkart is wayyy better than snapdeal ! Snapdeal is just crap . The delivery is too late and the so called ‘deals ‘ are better on flipkart ..i wud highly recommend flipkart 2 u ..as it has got everything you want ..delivery on tym ..nyc packaging..genuine products ..convenient payment options
    PS. i ordered a tennjs racquet from snapdeal and still haven’t received it ..its been 8 days :(

  • gopri

    yes i found lg x160 not in 8mb rear but they toll 8 mb

  • Naks

    Prize at first look – 45490

    Prize on payment page – 47555.

    Purchased this item, as i thought this would be technical glitch and notified Snapdeal post 6 days(It took time as i was not keeping well).

    Post recovery called customer care to report, with screen shot. Instead of correcting out representative start unnecassary argument

    Mr. Narendra Gupta from Escalation Dept start heated argument with me((taking about sense and practical stuff)

    When requested to hand it over to his senior…He was more blunt…mentioning that Vendor at the time of booking and at the time of payment is different so we dont ENTERTAIN(I find use of such languate very blunt and full of attitide) such compaints.

    I wont ever buy things from such website who have pathetic customer care support and its not offer sale..its just cheating customers with sudden prize hike.

    I wont recommend buying..

  • Kinjal Bhandari

    I ordered this adidas shoes from flipkart and I got the delivery today but the size is big and the colour is also not the same as shown on the site so I wanted to return it and I texted them back so they replied that someone will come to get the order and I’ll get the cash after 2 days so is it safe, like will they return my money after taking the parcel or it’s a fraud?

  • Jin

    I recently ordered adidas shoes from myntra at a comparatively low price.just to find the actual price, out of curiosity, I tried searching the same product on adidas’ original site & didn’t find any shoes like them, there were similar designs but not the same one.

  • rammi jain

    Snap Deal is worst online shopping site. Always fail to deliver product if u claiming any discount or offer. only one answer sorry not able to trace address. i can suggest only never ever purchase anything from snapdeal, they never respond if u complain anything.

    Rammi Jain

    • Online_CST

      Dear rammi jain,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

    • Online_CST

      Dear rammi jain,

      Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com.

      Regards,
      Snapdeal Online Team

  • sahil chhabra

    Snapdeal is worst place to buy anything they ripoff people. I oder laptop screen protractor with keyword and screen protactor in 230 rupee . what they give me is only screen protractor with two bulsheets Memory card inster . I mean its a reipping ….

    • Online_CST

      Dear sahil chhabra ,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

      • Online_CST

        Dear sahil chhabra,

        Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com.

        Regards,
        Snapdeal Online Team

  • Sharada

    Do not order without cash on delivery with Fab Furnish. I ordered a small urbane flower vase with Fab Furnish. Even after a month delay after placing the order, the status showed “in progress” and order would be completed in 3 to 4 days, but nothing really happened. I sent few mails and SMS. Did not receive any reply till date. And then when I contacted their customer service with all the required details, only to know that no action would be taken. They promised to refund but have not yet showed any progress in refund process. My order number was 206486626 .I learnt a lesson not to trust Fab Furnish any more for online pre- paid purchases. Sharada.

  • rittika chhetri

    SNAPDEAL SENT ME WRONG PRODUCT 3 TIMES EVEN AFTER 2 RETURNS THEY STILL HAD THE AUDACITY TO SHIP A WRONG RPODUCT! NEVER EVER WILL I USE SNAPDEAL!IT IS A FRAUD SITE AND A PAIN!

    • Online_CST

      Dear rittika chhetri,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

    • Online_CST

      Dear rittika chhetri,

      Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com.

      Regards,
      Snapdeal Online Team

  • Nuwairah Dalvi Halai

    i ordered a book from flipkart. i used cod. the guy refused to let me check the product without paying. why not allow the buyer to check if the product is not faulty. i m sure they wanted to cheat. he said if product is wrong you can complain.

  • Neelam PAWAR

    Snapdeal its a time waste application i ordered 4 items from which i received only 2 moreover from those 2 products they sent me one which was wrong product which was of so low quality and this has happened manier times i received wrong products from snapdeal worst service i can say ………………………………………………………and without intimating they cancel orders …..faltu application ..i am fed up of snapdeal service-Neelam

    • Online_CST

      Dear Neelam PAWAR ,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

    • Online_CST

      Dear Neelam PAWAR ,

      Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com.

      Regards,
      Snapdeal Online Team

  • Ranjeet kour

    Never order anything from flipkart its all fake about brands , i have purchased regulary from flipkart but found the low quality products and if we talk about clothes,disguishting …… just wastage of money totaly different quality comes what we see online , worst experience whether it is home appliances or clothes .

  • http://www.customer-care-contact-number.in/ Customer-Care-Contact-Number

    Thanks For Sharing Customer Care Number of

    Snapdeal

  • vishwanath

    I bought a Xiaomi Redmi Note 4G mobile phone on snapdeal.
    After unboxing, it turned out that the touchscreen of the phone does not
    function correctly. I talked with the seller for a replacement or refund. But
    the seller is asking me to visit a nearest mi Service center and get a DOA
    (Defect on Arrival) certificate. I don’t have any service store near me. I
    raise the refund request with snapdeal on 22-july-2015 but and also called up
    several times but they did not even called my once to take up my case. I feel cheated
    and lost my faith on snapdeal.

    Anybody here, please help me the way out. I feel
    my 7999 rupees is lost. What should I do? Why is snapdeal not helping me?

    Thanks,

    Vishwanath verma

    cell: 7754886677

    • Online_CST

      Dear Vishwanath,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

    • Online_CST

      Hi vishwanath ,

      Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at help@snapdeal.com.

      Thanks,

      Team Snapdeal

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  • Vivek Borsania

    Snapdeal # Fraud Brand

    Must Read,

    Order ID: 7182424310

    On 9th July 2015, Snapdeal offers Infocus M2 & Infocus M330 with huge discount.
    But after 1 day, they cancelled all the order by fake reasons like “Courier was unable to deliver on your location”, “Order has been cancelled due to technical error” etc…
    Its height of fake when they cancelled my order even after dispatching the product, See pic.

    They are just increasing the volume of site by offering huge discount and then cancel the order by anonymous reasons.
    They don’t have any customer sentiment.

    Guys, please keep awareness of this kind of cheap publicity.
    SHAME ON YOU SNAPDEAL

    • Online_CST

      Dear Vivek,

      We sincerely apologize for the inconvenience caused to you.

      Hope your issue has been resolved. In case, you are still facing any concern do let us know.

      Regards,
      Snapdeal Online Team

      • Vivek Borsania

        No, Issue is not resolved yet…

        If you think that your apologies call to customer makes resolve the issue, then i don’t think it works… You should respect the customer and their sentiment.

        ##Customer, Please don’t by anything from SnapDeal… You will get only #SORRY# from them if anything wrong happens which does happen frequently.

  • Tanya bagga

    Flipkart does not refund money. I have called these people hundred times. Such idiots they are.

  • Tanya bagga

    I brought 1 prestige pan from this stupid website. thrice it has been found defective. these people are giving rejected products to customers. Now I will never shop again from your website. Return my money back and take your product

    customer service is very poor. YOu keep calling them. they tell me please call me after 24 hours

    thats disgusting

    Flipkart is the worst website ever

    Please don not shop from this cheap and fake website

    they give rejected stuff to customers

    I will not spare u ppl

    this website does not deserve even 1 star in the below rating

    Shopping from Flipkart is wastage of money and time

  • Tanya bagga

    I brought 1 prestige pan from this stupid website. thrice it has been found defective. these people are giving rejected products to customers. Now I will never shop again from your website. Return my money back and take your product

    customer service is very poor. YOu keep calling them. they tell me please call me after 24 hours

    thats disgusting

    Flipkart is the worst website ever

    Please don not shop from this cheap and fake website

    they give rejected stuff to customers

    I will not spare u ppl

    this website does not deserve even 1 star in the below rating

    Shopping from Flipkart is wastage of money and time

    Same applies to Snapdeal also
    cheap and fraud website

  • somanshu

    I have ordered a saree n lehanga through snapdeal…..can I relly this site as I have to pay cash on delivery.

    • Online_CST

      Dear somanshu,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

      • Online_CST

        Dear somanshu,

        Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com.

        Regards,

        Snapdeal Online Team

  • ranjeet kumarshah

    Don’t Buy anything from flipcart … Mr. 420 website ..

    Ranjeet Kumar shah
    8802348764

  • IamIndianHindu

    very well written .. Snapdeal is actually unreliable

    • Online_CST

      Dear IamIndianHindu,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • http://www.goshopreview.com Sonia Sharma

    Snapdeal is a very good place to buy products,…

  • Harish.K.R

    MY Name is Harish i had best service experiance first shipment so im very imprese this customer follow ups and delivery cometment best price offers very very nicce….!!!!! so my next order only snapdeal.com….

    • Online_CST

      Dear Harish.K.R,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • Online_CST

    Dear nilesh patel,

    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Regards,

    Snapdeal Online Team

  • nilesh patel

    DONT ORDER FROM SNAP DEAL .. WORST…. I ORDDR 10 ITEM IN COD. THEY ARE CALLING ME FOR CONFIRMATION 10 TIMES AND ITS VERY IRRITATING. I NEVR BUY FROM SD.
    NILESH PATEL

    • Online_CST

      Dear nilesh patel,

      Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com.

      Regards,

      Snapdeal Online Team

  • Online_CST

    Dear Vishal Saxena,

    Information about your contact details are still awaited from you. Please contact us on help@snapdeal.com for any further clarifications.

    Regards,

    Snapdeal Online Team

  • Vishal Saxena

    I am regaular customer of snapdeal, In order to make maximum sale they have impaneled many vendors who donot supply quality product and there is no quality check from snapdeal. Although I was having 100% trust on snapdeal but trust was shattered when i bought mosquito net from snapdeal.

    Mosquito net is a very poor quality product, I have purchased at Rs.999 but product value donot have worth Rs. 300. My money has gone as a waste, net quality very poor and mosquito easily come across the net. in just one week several holes taken place due to poor quality of net. Product purchased on 28 April 15.

    When I contacted snapdeal, no action has been taken place till date and no response after various mails. Now, i must say, BADI DUKAAN PHEKE PAKWAAN. Now a days, services of snapdeal are very poor and will definately dishearten you.

    I advise all viewers, donot trust 100% please compare with other website like amazon. Now, amazon is providing a very good quality products, great value of money on product sold on amazon.

    • Online_CST

      Dear Vishal Saxena,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,

      Snapdeal Online Team

  • Navneet Kapany

    What do I do with Flipkart They still havent refunded my money.

    Your incident id is: 150430-065785

    We will get back to you as soon as possible.

    Please find below, the summary of your request.

    Date: 30/04/2015 04.59 PM

    Issue: Order Payment refund I havent yet received my refund

    Message: Hi Just wanted to info you that you had assured me that I would receive my refund by the first. Which was explained to me by your social media team as 1st its the last date so it could happen before that too. I havent received my refund as of now.So I hope you do the needful by tomorrow.

    Customer Support

    Response By Email (Rahiman Mahaboob E Wajid) (30/04/2015 08.45 PM)

    Hello,

    Thank you for taking your time to write to us.

    I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

    At this point, we may not be able to provide you an update on this but I’ve notified your concern to our team.

    We’ll make sure that your issue is resolved within May 4, 2015.

    You have my assurance that we’ll have your issue resolved in the best possible way, at the earliest.

    I request your kind patience in this regard.

    Greetings,

    Thank you for contacting us!

    This is an automated response and is for your reference only. You need not reply to this mail.

    Your incident id is: 150420-044865

    We will get back to you as soon as possible.

    Please find below, the summary of your request.

    Date: 20/04/2015 02.56 PM

    Issue: Problem With Item Received/Return / Other

    Message: So I wait for half a day hoping that someone will get in touch from your customer care. No one has. Just want to know by when can in expect my refund. Do you plan to sort the issue?

    Customer Support

    http://www.flipkart.com

    Customer By CSS Email (Navneet Kapany) (20/04/2015 02.56 PM)

    So I wait for half a day hoping that someone will get in touch from your customer care. No one has. Just want to know by when can in expect my refund. Do you plan to sort the issue?

    Response By Email (abhishek.t) (17/04/2015 10.52 PM)

    Hello,

    Order ID : OD202394278183578700

    Product : Microsoft Lumia 535

    Thank you for taking your valuable time to write in.

    We have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused.

    At this point, we may not be able to provide you an update on this but I’ve notified your concern to our team.

    We’ll call you back with an update and make sure that your issue is resolved by April 19, 2015.

    You have my assurance that I’ll personally keep the follow up for this issue and I’ll do all I can to solve it in best possible way.

    If there is anything else you wish to ask us revert to us with an e-mail for further assistance.

    In context of being our loyal and valuable customer your kind understanding is highly appreciated in this regard.

    Customer By CSS Email (Navneet Kapany) (17/04/2015 10.40 PM)

    I have no words …. why do I have to get in touch and let you know. Isn’t it your responsibility or the courier company’s responsibility to give you a feedback. What am I being penalised for. .. I promise I will never ever purchase anything from your website but please get this sorted once and for all.

    On 17 Apr 2015 22:26, “Flipkart Customer Support” wrote:

    Response By Email (Sachin C.) (17/04/2015 10.26 PM)

    Hello,

    Order ID: OD202394278183578700

    Thank you for writing in to us.

    I request you to kindly get back to us with the snap shot of the pick up receipt which you have received at the time of pick up so that we can check and do the needful at the earliest.

    Awaiting for your response.

    Auto-Response By (Administrator) (17/04/2015 06.35 PM)

    Greetings,

    Thank you for contacting us!

    This is an automated response and is for your reference only. You need not reply to this mail.

    Your incident id is: 150417-066122

    We will get back to you as soon as possible.

    Please find below, the summary of your request.

    Date: 17/04/2015 06.35 PM

    Issue: Order Payment/refund / I havent yet received my refund

    Message: Hi The phone has been collected by the courier company and I have a receipt as well. I havent received an acknowledgement from your end. By when can I expect some one from your end to inform me and let me know when will you refund . Thanks

    Customer Support

    http://www.flipkart.com

    Customer By CSS Email (Navneet Kapany) (17/04/2015 06.35 PM)

    Hi The phone has been collected by the courier company and I have a receipt as well. I havent received an acknowledgement from your end. By when can I expect some one from your end to inform me and let me know when will you refund . Thanks

    Response By Email (Uday Kiran K S) (11/04/2015 12.42 AM)

    Dear Navneet,

    Greetings from Flipkart.com!

    Order id: OD202394278183578700

    Product: Microsoft Lumia 535

    This mail is with respect to your post on Facebook. First and foremost I would like to offer my sincere apologies for the inconvenience caused in this regard.

    As per your request, we’ve cancelled the replacement and arranged for the pick up and refund towards the above order. The pick up of the product shall be attempted with in 3-5 business days. Once it reaches to our warehouse, the refund shall be initiated to your bank account.

    The same shall reflect in 8 business days from the date of initiation.

    Hope this helps.

    Customer By CSS Email (Navneet Kapany) (10/04/2015 09.50 PM)

    Dear Vivek,

    NO one has bothered to keep me in the loop or inform me … Even now you are stating 5 – 7 business days. Dont you think this is unfair and incorrect

  • Anshul Singh Jaryal

    I do not need to tell the people about SNAPDEAL experiences as many of us have faced the consequences here is mine too i have ordered RINOTO analog watch from these guys luckily i got the product but the condition of the product was pathetic, i am also attaching the images to describe my awful experience with them & when i asked about my product replacement they told me it cannot be done & said me hat i have to refund the product & the amount will be refunded in the bank account / SD account now when i dnt use snapdeal & if i have given them COD why the hell they are asking us this ????
    OVER ALL A VERRY AWFUL EXPERIENCE WITH THEM…….

    • Online_CST

      Dear Anshul Singh Jaryal ,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,

      Snapdeal Online Team

  • Sarat

    2:33 PM, Tue, 14 Apr, 2015
    Your order is cancelled
    08:43 PM, Mon, 13 Apr, 2015
    Courier was unable to deliver. The order is on its way back to us
    02:00 AM, Wed, 01 Apr, 2015
    Your order is shipped and will reach you by the estimated delivery date [ Track Dispatch Now ]
    07:23 PM, Tue, 31 Mar, 2015
    Your order is packed and waiting for the courier pickup
    04:27 PM, Tue, 31 Mar, 2015
    Your order is under process by the seller
    04:27 PM, Tue, 31 Mar, 2015
    Your order is confirmed
    04:27 PM, Tue, 31 Mar, 2015
    You order is successfully placed
    04:26 PM, Tue, 31 Mar, 2015
    Your order is being verified
    Hide Tracking History
    The above history is provided by Snapdeal

    • Online_CST

      Dear Sarat ,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,

      Snapdeal Online Team

  • Sarat

    I had a bad experience with Snapdeal where in i ordered 14 in 1 Solar Robot and to my surprise they told after 15 days that they have shipped the product vide courier Gojavas and one fine day after my repeated followups that they are cancelling my order since the product is returned (Which was not case) – They did not have the product – The whole experience was painful since it was gift for my son which could not be delivered. – SO PLEASE DO NOT ORDER ANYTHING FROM SNAPDEAL – THIS IS MY SINCERE REQUEST TO ALL THE WELL WISHERS!!!!!!!

  • Niraj Singh

    Flipkart is a cancel order company – It’s a big business – check out—

    My Flipkart order number OD002516057293480200 and they supposed
    to deliver by yesterday as mention by them after 23 days of paid order. Now
    today Flipkart cancelled the order and saying that will pay the amount you
    paid. From the day I order there was no movement in the tracker and I asked
    twice to the Flipkart customer care through mail and call in between. I stay in
    Mumbai which is well connected and best in India as a Metro or a big city.

    I was expecting the product from so long time and they too realize
    the money that period of time. If this case is happening to customer like me…
    there will millions of customer with them and they are do the same reverse
    payment they will always having several millions of rupee in their account
    which will make them profitable as they are not delivering and money is there
    in the account and it is rotating with one customer to other.

    This is a big business; Flipkart is in. Even they show
    currently in loss but in a year they will be profitable by cheating people like
    us.

    Think twice or thrice before paying online on Flipkart!
    Please beware!!

    Niraj Singh

  • Neela

    I place ordered for surya gas stove before a month on’snapdeal.com’ they delivered wrong product two time so I ask for refund. I call them five-time for refund and reverse pick up of product but I didn’t got proper response from them and now its been more than a month and I didn’t get my money back yet. Very WORSTservice and experience I ever had.

    EYE OPENING EXPEIENCE

    • Online_CST

      Dear Neela,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,

      Snapdeal Online Team

  • Vengat

    Pls don’t buy in snapdeal !!!!!!!

    I have ordered Nikon DSLR cam on snapdeal through EMI. The money is deducted by snapdeal and got order on the website. But i didnt get any sms or email regarding my order. So i called the customer care and asked.

    They are told your order has been cancelled due to technical issue and ur money will be refund in 5 to 7 days.

    If my money refundable means, bank already charged the interest for EMI.

    Without buying anything. Why i need to pay interest ? I didnt cancel my order. You peoples only responsible for this. i asked them. They told we unable to reorder it. We ll refund your money. you buy again through cash on delivery.

    I asked, Why i need buy again. I have already paid. Just reorder it from your end it. After some time that lady told. We ll refund your interest money also. like that. How can i believe you ? could you send mail ? for that she told. We unable to send mail. only backend team able to send mail.

    I have paid 23699.Simply they are telling unable to send an mail.

    Again i called. Another one lady picked up the call. Again i told whole story. She told, we are not responsible for interest. We only can refund your money.

    And i dont knw. When ll i get my money back ? and Whats going to happen. Because bank will generate the bill. If they didnt refund it in correct time.

    But i need to pay interest Rs.836 without buying anything :( Can i raise consumer complaint on this ?

    Pls suggest me. Sorry for my bad english.

    • Online_CST

      Dear Vengat,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,

      Snapdeal Online Team

  • Parikshit

    Ordered HTC 816 Desire from snapdeal.

    Order No.:522443515

    I gt a message on 10th saying that the phone has been delivered to SWAPNEX courier.

    The box was delivered the same day at the mailing address at my absence.

    When i reached home was soo excited to recieve my new phone….bt all my xcitement was washed out…n left me horrified only to knw tht the HTC desire Box seal was Broken and the phone was replaced by a HUGE STONE inside the box.

    Have raised the complain 48 hrs before with snapdeal but the same has not been addressed by any1, yet.After getting an assurance of call back regarding the situation within 48 hrs from the snapdeal customer care.

    I think this is a fraud company providing fraud stuffs to fraud courier guys.I think such things do happen regularly with this organisation hence they are pretty relaxed bout the situation and have kept pending such an important issue of fraud for such a long time.

    I would definitely be escalating this issue in media and warn evry1 and advice not to order any stuff from snapdea

    • Online_CST

      Dear Parikshit,

      Sorry for the inconvenience. This is to inform you that your concern has been noted, but to assist you to the fullest please share your correct ID at help@snapdeal.com and kindly mention your order ID on the subject line.

      Thank you for your cooperation.

      Regards,
      Snapdeal Online Team

  • gautam

    hii…dont order any thing from snapdeal. it is very bad if u want to go online shoping flipkart is best for custmoer servicr.
    flipkart are think about custmoer but snapdeal think only own profit.
    i am purches 1 mobile from snapdeal 2 feb. i am still not geting my mobile. he send me one mobile(used mobile) just look like a old one . may be snapdeal purches from OLX site and send to me…and custmoer excuite also lie.he is give wrong information every time..

    • Online_CST

      Dear Gautam,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,Snapdeal Online Team

  • Amarendra Singh Chauhan

    On 3rd
    Feb 2015, where the Founder and CEO of Snapdeal
    Mr Kunal Bahu announced for the acquisition in near future, while speaking at
    the annual NIFL, while on the other hand Snapdeal seems to move away from the
    basic business ethics like “customer’s satisfaction” and “service”.

    Once the
    Snapdeal was one of my favourite destination for shopping, but now due to
    continual (3rd time) bad experience from Snapdeal my view about Snapdeal
    gets changed.

    I have
    ordered a product” Kaspersky Internet Security” on 11 Dec 2014. Look what I
    faced—

    1- Product received after 12 days and
    it was used product. I told to Snapdeal and send it back accordingly with a
    courier.

    2- I send the scan copy of courier slip
    on the same day of returning product to Snapdeal but they have not send me the
    courier charges.

    3- I waited for another 14 days to get
    a replaced product, second time again I get the used product. I again told to
    Snapdeal and send it back.

    4- Again I send the scan copy of
    courier slip of 1st product and 2nd product, requesting
    them to return the charges. But they have not refunded.

    So I
    posted all these things on social media, after that I got a call from the Snapdeal social media
    department who told me that they are refunding the courier charges but no such
    refund have been given. After that I have wrote six emails to Snapdeal team
    with a time gap regarding refunds but none of the mail are answered.

    5- Now Snapdeal have cancelled my order
    without any prior notice/information to me. They refunded the cost of the
    product after two months but not the courier charges.

    Although
    the courier charge is a small amount so most of the people do not want to waste
    their time on that so often people do not post for that. But believe me guys I
    have seen a lot (a lot— I mean it) similar complaints of refund of courier
    charges on the internet against Snapdeal. If you do not believe you can google
    it. Today is 15 Feb 2015 and its been 65 days but I did not recover my money being
    a customer, today I FEEL CHEATED!

    I would
    like to request to all of you to get assured of getting NEW and GENUINE product
    before you book from Snapdeal. Shame on SNAPDEAL.

    Amarendra Singh

    amarendra138@gmail.com

    8959753882

    • Online_CST

      Dear Amarendra,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,Snapdeal Online Team

  • Jitender Singh

    Snapdeal is one of the worst online site.
    I ordered a product which i got defected and when i applied for refund for the same it took 2 MONTHS and that too they put the amount in Snapdeal Account.
    Worst experience ever!!

    • Snapdeal_CST

      Dear Jitender,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • HARSH

    Snapdeal Experience :
    I have placed an order for combo Item. The item was not shipped and there was Price reduction. I asked Snapdeal to either get me the current offer or cancel the Order. They kept me waiting till the time order went to Non-cancellation Mode and then they asked me to RETURN it and BOOK new one.
    I had similar experience with other online vendor, they offered me Gift vouchers.
    However, Snapdeal can’t help. They don’t respond to Mails and raising Complaints multiple times itself is a pain !
    I had been a regular customer for Snapdeal. This is the Worst ever Experience.
    Its such a Pain !!

    • Snapdeal_CST

      Dear Harsh,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • Priya

    Flipkart , snapdeal are very good websites to buy and sell online, i have placed many orders and all of them were delivered in time. If you are a seller and want to sell on flipkart or want to sell on snapdeal and want a helping hand in how to sell on flipkart or for photo shoot, content management then do visit this website http://www.bringitonline.in/ or youtube.com/watch?v=-4PWU_pPS4A

  • srinivas

    Very Disgusting Snapdeal online shopping, No proper product delivery, fucking customer care service says wait for 48 hours we r working on the issue but issue wont resolve at all,when u call back again answers with same saying we r working wait for 48 hour fucking services..

    fucking site money waste time waste

    • Snapdeal_CST

      Dear Srinivas,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • Naman

    yes you are right there is no good service of snapdeal.I am also facing problem

  • srini

    Don’t buy anything from snapdeal. If u r lucky enough, u will get good thing otherwise a damaged one and they don’t refund ur also. U have to keep on contacting them for ur money. They ll say apologies hundreds of times and let u wait for months together but they don’t give ur money back. Disgusting strategies…

  • Ram

    I was an ordered for vega helmet via cod, can i check before buy the product ???pls anyone guide me

  • Dinesh

    out of 200 comments, NOT A SINGLE -ve comment or complaints against Flipkart… where as the above article is about both snapdeal and flipkart…I am amused !!! Wow.. I thought after learning the tricks of how to satisfy your customers from Flipkart, the Snapdeal would have improved… but alas… they are still the same old rogues…what they were used to be 2-3 years ago…:-) I just ended up ordering a perfume… and I am sure, I am in for a surprise…:-) But let me not jump the gun and wait till end of January – the due date ! But I bet the moron customer care executives of snapdeal is going to write a default apology response, which they write to all complaints… without reading the complaint… See I am not complaining but only starting a discussion… Lets see if the snapdeal morons swallow the bait…:-)
    cheers guys.. Flipkart is India’s answer to amazon and snapdeal is like the vendors who try to sell fake glasses calling it an expensive Ray Ban, to innocent commuters at CP in Delhi..:-)

  • bikash

    Snap deal – ORDER ID – 4315586803. attached with courier jo javas.

    Product name – Htc desire 820.

    Friends never deal with snapdeal as their product never get deliver on time. The product had beed reached to bangalore since 10 days but they are unable to deliver the product and giving a fake excuses, so i have to forcefully cancel the order becuase they are not confirm about delivery time and the estimate delivery date keeps on expanding. The customer care executive is horrible. They dont respect their customers.

    So and refund i have no idea when they wil refund the money. They said 14 days. common it had been 20 days they are not delivering a product plus more 14 days to get refund. and im not sure they will refund on time or not.

    All i wanted u all guys to be warn before buying product on snapdeal. If you can wait as per their time i.e may be 30 days then you can prefer snapdeal. As well as my another product ORDER ID – 4331651792 product – COSCO BALL got automatic cancelled after 7 days with informing me with no reasons.

    HORRIBLE experience. Will never recommend SNapdeal to any friends or relatives.

    • Snapdeal_CST

      Dear Bikash,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
      working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
      Thank You for your cooperation.

      Regards,
      Snapdeal Online Team

    • Online_CST

      Dear Bikash,

      We sincerely apologize for the inconvenience caused.

      This is to inform you that we have initiated the refund for the order id 4315586803 on Mon Jan 26 2015. Amount will be credited back into your account from you have transacted within 5 to 7 business days.

      Thanks & Regards
      Snapdeal Team.

  • Neeraj

    I had ordered one night lamp from Snapdeal but to my extreme surprise when I got the box it was empty. Following up with Snapdeal for more than 1 month to get my money back but everytime their executive tell I will get call back within next 24 hours but I never received callback, when you asked to talk to superviser they will say they are busy and cannot talk right now. I called at least 10 times but same answer. Did huge mistake buying from Snapedal, will never buy from Snapdeal again, worst customer service. I would recommend everyone never buy from Snapdeal.

    • Snapdeal

      Dear Neeraj,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • raj

    Seriously friends, Knowingly I have been cheated by snapdeal for 4th time. so, writing the review here.

    This time I bought a bicycle just to see my luck and of course by looking at low price even though I had 3 out 3 worst experiences by purchasing the other items earlier.

    First of all, there was a lot of delay in delivery from Gati couriers, a snapdeal tied up partner. second, During check out, the description showed the size of the bicycle and the same I ordered and expected too, but I received a very small bicycle which may cost around Rs. 2400. But, I bought it in snapdeal for Rs. 3600 by thinking that I will get what I have ordered.

    Really guys, Products are neither genuine nor as expected. I really want snapdeal to be banned for this kind of activities.

    • Snapdeal

      Dear Raj,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • prom

    Wow im
    very happy with your so call services which never existed i
    have ordered a phone 31 Dec 2014 & till date no updates on that i
    seriously unhappy with the service.if you guys really care for each and every
    customer can you justified my complain???I m freaking out on ur
    CSR who dont
    know to address thier
    calls who keep us on hold i
    need an answer right now or i
    will have to actually raise my vioce
    NOTE i
    have not ordered a choc0late worth Rs
    1 i
    have orede
    a IPHONE do u read ME I PHONE if you dont
    know the value of an assest
    plz
    don not display in your web site better be a company who sells only cheap one
    rupee choc0late where your comstomers
    may not feel bad for loosing RS one then we may not have an issue N beeter
    off your executives are worse they don unsdt
    the complain at all y cant u take ppl
    who are graduate enough to handle the callz

    NOTE my order no is 4210203012 & its been 15 days since we have ordered at
    least follow the protocol of keeping your Customer informed IF you dont
    know the process plz
    try to download some process document & try to follow it

    • Snapdeal_CST

      Dear Prom,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
      working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
      Thank You for your cooperation.

      Regards,
      Snapdeal Online Team

    • Online_CST

      Dear Prom,

      We sincerely apologize for the inconvenience.

      Hope your issue has been resolved. In case, you are still facing any concern, please write to us at help@snapdeal.com.

      Thank you for your cooperation.

      Regards,
      Snapdeal Online Team

  • bharat parmar

    hi all , i want to buy memory card – memory stick pro duo hg from flipkart or snapdeal. i read the reviews about the product, from there i came to know that they not send the geniuene origional pack of product but a in a simple box, so is that any chances that it could be a china/facke product ? and i came to know that service centers are not allows online purchased products to be serviced/replaced. so, help me out from my queries.

    • Snapdeal

      Dear Bharat,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • Akiks

    I had purchase a Skyline 750 ml Espresso Coffee Maker Black worth Rs. 1934 sometime back but instead got a Skyline 6 Cup Vt-7014 Coffee Maker , which is worth only Rs 814. I had asked for a refund for the rest of the amount but I am yet to hear from them. I am contemplating suing Snapdeal for this discrepancy on their service . And since than I am totally avoiding Snapdeal. Its BIG SCAM out there on SNAPDEAL> Its good to avoid.

    • Snapdeal

      Dear Akiks,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

      • Akiks

        Thanks Snapdeal for your apology, but this is only the start to make things right. Hope you will do that ASAP and win back my confidence and that of others like me. I have done tons of online shopping on Amazon, Ebay, Rediff but did not have any bad experience so far. Here is the order ID for the Item purchased. 3074216792.

      • Akiks

        Hi,

        As directed, I have send the Item and I am enclosing the courier copy of the receipt send through DTDC.
        Kindly do the needful from your end ASAP. Thank you

  • http://www.travelduniya.com/ Nagendra Kumar

    Hello Snapdeal

    I am Nagendra & I received my order today.
    My order item code : 4195238843

    I am order a boots but received from your packet defective & Ghatiya product & not for useable. I am not happy your services, I am give you more value and purchase your site, you not check and provided me.

    I need my money back. Kindly justify my msg. Otherwise, i am goto con-summer Cort, and media channel also.

    Regards,
    Nagendra

    • Snapdeal

      Dear Nagendra,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
      working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
      Thank You for your cooperation.

      Regards,
      Snapdeal Online Team

  • Anand

    Snapdeal sales inferior quality product never every buy from Snapdeal. I bought bedsheets which were very very old stock and product which was highly discounted was not delivered for two months and then money was refunded it spoiled my diwali.

    Jabong is another site which sales fake product it looks good on screen but you receive a shabby product. I receive rebook shoes with shorter less and then after few days I got to know the rebook shoes is duplicate

    • Snapdeal_CST

      Dear Anand,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.

      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • CJ

    Groupon.com (fraud)

    I have ordered a Angelo Bellini Loafers from Groupon
    and there was no update for two weeks
    and then I received a SMS saying due to
    overwhelming response they have exhausted our
    stocks and so have intiated the refund Process (Is that another way of saying they
    were understaffed?) but the best part is I was still able
    to order the same size shoes even Today (is it that the could use that money for
    weeks- two weeks? The inefficiency of such a big brand cannot be explained in
    words.)

    To top that the Floor Manager Ms. Lalitha Kumar,
    Groupon had offered me 100Rs. as compensation (or to say that the offering was for me not to publish anything on the
    Net).

    • Groupon_CST

      Hi,
      We are really apologetic for the experience you had. We would need your Groupon voucher code and contact details at Social@Groupon.co.in to help you. Kindly provide us the same, so that we can escalate the issue

  • Ashish Arora

    Bad experience with SNAPDEAL. Got a faulty product delivered to me. Returned it. After a few days I wanted to buy something again and discovered that snapdeal had blocked my access to their server. Its like taking revenge on the customer for returning a faulty product. My experience with flipkart, amazon and ebay has been very good. Down with snapdeal. Deal with them at your risk.

    • Snapdeal_CST

      Dear Ashish,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • Lulu

    I have had the worst experience of my life in online purchasing.
    It’s a worst customer service which i came across. I had ordered track pants on
    9th December(order no : 3889426947) and its till showing

    (Your order is packed and waiting for the courier pickup).I
    had called them n number of times to cancel the order or get a status on this
    ..but all went in vein…i spoke to a lady whom she addressed herself as the
    supervisor ,she gave me assurance on last Wednesday that if there is no
    progress in the shipping they will go ahead and cancel the order …till date
    nothing happened ….i called them again and they repeat the same echo…”sir
    please wait for another 48 hours ,this is escalated” which I have been hearing for
    last one week.

    I know half of the people might get a good review with
    snapdeal ,and half of us don’t .You can take a coin and toss it up before you
    order and have the coin tell you which half you belong. Good luck with your
    money

    Such callousness towards the customers ,pathetic …never and
    ever with Snapdeal …go with Flipkart at least they show some customer sympathy

    • Snapdeal_CST

      Dear Lulu,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
      working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
      Thank You for your cooperation.

      Regards,
      Snapdeal Online Team

  • MAADHU

    DONT ORDER ANYTHING FROM SNAPDEAL THEY WILL CHEAT U.VERY VERY VERY WORST ONLINE PURCHASING WEB SITE.

  • vineet jan

    Hi

    SNAPDEAL CHEATS
    CUSTOMER AND THERE SUPPORT IS PATHETIC.THEY AND TATA HOUSING have sold
    APARTMENT ONLINE TO us claiming that it is based in AHMEDABAD while it
    was based in GANDHINAGAR in a remote location.Also payment cycle listed them on
    snapdeal site was wrong and Tata was asking 90% payment in 6 months

    We are following with
    snapdeal for our refund with complain number 13295189, 9137642, 10840917.But no
    result. They do not even care to respond back except for automated replies.
    Snapdeal is taking advantage of POOR CONSUMER PROTECTION RIGHTS in India and
    cheating customers

    I am creating a
    website in which all people cheated by snapdeal can put their grivances.You can
    keep us cheating like this

  • Kaushik

    Felling very sorry to say that Snapdeal is one of the worst online shopping center. I had purchased a Probase Grey Striped Shirtform as it was offering very less cost. I got the shirt on time but it was faulty one. The shirt was toured from the lower back side. Every time i call the customer care they are not even bothered to listen completely what i am expecting.Wen ever we try to call then and try to speak to the executive, they either do not pick up the phone or else they are busy most of the times.

    i think we as online shopping customer should have a centralized reviews center and complaints about these online frauds which are happening around. So that we can save eCommerce industry.

  • akash

    I have used snapdeal quite frequently, but my two consecutive last two experiences with them has been hilarious.

    My Order id 2027297964, was delivered to wrong address, which caused delay in the product delivery and also caused me pain in tracking the wrong address, in May 2014. On acknowledging the same issue with Snapdeal, they just told Sorry and blamed Bluedart team.

    Recently i ordered one more product with order id 3751907345, in last week of november 2014 and till date the product is not delivered. After waiting for the right date of delivery and giving them ample time, with patience, their response is still the same that, “Sir dont worry the product will get delivered and your money is secured with TrustPay”, and On tracking it, the Red Express Courier says that they have raised the complaint and it will be delivered after 6 more days.

    Thus after so much of wait, what i get is the two complaint numbers (Snapdeal ref# (12978616) & REDEXPRESS ref# (b90e10ce)) and the product delivery will still take 7 more days.

    This is how online shopping works here, i would certainly try my level best to make SnapDeal team realize that Customers are suffering and they need to change their strategy.

    I will certainly not repeat the mistake of buying again with snapdeal, nor recommend it.

    My situation became awkward when i do not have the product on time and it was desperately needed in my family, i was literally embarrased, ashamed and really have abused myself on ordering the product online. Snapdeal team does not really understands, what they have missed, and have out their Service or Committment at stake.

    There is also no provision of escalation or appropriate addressal / understand with a consumers standpoint, except the word Sorry, which is also a misutilization.

    As of now am still waiting for the D DAY (delivery day).

  • eeswar

    i have Most pathetic experience with Snapdeal, i am never going to buy anything on this store anymore, my suggestion is do not buy, and trust level also is not much good, post placing the order you need spend lot of time to follow up till your order is reach to you, customer care guys all wrong commitment,

  • hitesh

    SNAPDEAL:- lot of Hidden terms & conditions..u guys will come to know after receiving the order. Late delivery..POOR OFFER..FOOLING CUSTOMERS for CASH BACK plans( for Credit card cash back & ordering from app)…Inspite of mentioning freebies..didnt received anyting along with order

  • sendil

    dont order in snap deal worst forgery online,i have ordered music system,but remote is broken no replacement packing is not good and courier service is bad

  • BHAWNA sahani

    Never ever purchase from Snapdeal, it sucks.

    I ordered 3 products from Snadeal,time of delivery was 2 days. In actual I got the delivery in 10 days. 2 products were fine, the other one was damaged. I requested to refund my money but they have changed the product. Now the new product I received is again damaged and its 12 days, I have emailed them but zero response from snapdeals side.

    Before also I ordered one product which was supposed to get delivered in one or two working days but actually got delivered after 8-9 days.

    Really Snapdeal sucks. Also, they do not have any proper customer care who will take care of the queries/problems.

  • Varinder

    order ID: 3526600138
    order ID : 3575406255
    Worst experience with SNAPDEAL,i had ordered an Microwave oven(LG) from snapdeal but different model was delivered, they asked me to send them the pics of the oven,

    receipt etc and only then they can replacing or refund. You have done a mistake why should i sending you the pics for that.
    I had also ordered a mobile htc 816G on 11/11/2014 but that is not delivered till today(8 days),
    HELP EACH OTHER BY SHAREING YOUR EXPERIENCE,
    Varinder – 9899585885

  • sub

    Please do not order anything from snapdeal. Such a poor customer service. Apparently, I ordered something from snapdeal. First in the website, they said the delivery would take upto 3 days for my pin code. So I went ahead and ordered my stuff. But later when I tried to track the order, the assured delivery date was after 2 weeks. Meanwhile, when I realised that the product was coming from an another state. Lastly, the product had reached b’lore 2 days b4 my drlivery date. And then I happened to call up the customer care abt the delivery and they said it would be delivered by my aasured delivery date. But here I am still waiting for my order. And the best part is these shitty customer care of snapdeal sends the order thru Gati courier and they expect us to call the Gati for our order evrrytime. I mean Wtf, when I hv ordered from your website. Why should I chase someone, when its responsibility to do that MthF***rs. Bastards. Having such a bitter experience.

    • Online_CST

      Dear Sub,

      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
      Thank you for cooperating.

      Regards,
      Snapdeal Online Team

  • cahndu

    I had my worst experience with snapdeal. I ordered a dell laptop worth rs 52k. I am suppose to get in 6 days. But after a couple of calls to customer care post 8 days, they mailed me saying they are cancelling my order due to lack of stock, and to my surprise the same laptop was still in their webpage. They kept my money for 2 weeks with which i would have brought the laptop from outside. From now onwards Snapdeal will be the worst and last place i am gonna buy things.. Snapdeal really suckkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk..

  • padma

    Very bad experience with Snapdeal. the items that I ordered were not working and were not sealed. there was no instruction manual available. It has been 2 months that returned but trace of returning the amount that I had paid by cash.

    • eshwar

      how mny days they took to deliver u….plz rply

  • KAUSHIK

    DONT ORDER ANY PRODUCT FORM SNAPDEAL. IT IS THE WORST ONLINE SHOPPING STORE IN INDIA. THE SNAPDEAL SAVINGS DAY SCHEDULED ON 11 NOV 2014, WHICH WAS CLAIMED TO BE THE ONE OF THE BIGGEST ONLINE SALE ACROSS ON INDIA. MOREOVER THE OFFERS WERE AWFUL AND THE SERVER NEVER SUPPORTED YOU WHILE GOING THROUGH THE SITE. IT WAS SLOW OR ALWAYS DOWN DURING THE COURSE OF SHOPPING. IN ALL IT IS JUST A BULLSHIT AND THE SHOPPING EXPERIENCE WITH IT WAS AS BAD AS A ROTTEN EGG!!!!

  • aishwarya

    i ordered credit card holder from snapdeal., in which one is damaged . I am not satisfied with snap deal. in my opinion, compare to these flipkart is very good. next amazon

  • aarshi

    worst site to shop from… local and forged stuff… no customer issue handling.. I bought an iron which was not working and on reporting it was not replaced… disappointing experience.. flipkart is way better a little costlier but worth dealing with.. snap deal basically SNAPPSSS.. nothing else..

  • Ankur

    Snapdeal………. worst service ever i have seen in my life, they always late I have just ordered 5th time a blue-tooth from snapdeal and this is the 5th time they dispatched my product late…today is 7th day and still i didn’t get anything and courier company ecom express is saying that we got your product late flipkart, amazon are 100% better at least they don’t lie about the delievery….

  • devbratakumar

    I bought one land line phone and orderid is 3391694783. I didn’t get my delivery. Customer care is also not reachable. Very bad experience with snap deal. I will prefer shoping with flipkart or amazon.

  • pankaj thakur

    So after using several website and their customer service I thought
    Flipkart is the best one among them. But recently I faced issues in
    delivery. This time again they missed the delivery date and the Helmet
    is not received yet. Customer support don’t have any information as the
    system were not working.

    Despite the fact that the pricing of the
    products in flipkart is higher as compare to other websites, user
    suppose to get services.

    I had to use non ISI mark helmet for the
    entire week however the date of delivery was monday (first day of the
    week). Tracking shows the product is in your city for last 7 days.

    I found flipkart similar to other websites now, sell books you are better in that…

  • vbiru

    DONT BUY ANYTHING FRIENDS FROM SNAPDEAL.. SNAPDEAL IS A CHEAT…
    I placed an order on 2nd Oct. The expected delivery date was around 14th Oct. Waited for another week.. Got frustrated and canceled the order. Its been 3rd Nov and those scoundrels are not returning my money.. There is no response for the tickets raised.. Un imaginable that these cheaters are looting peoples money..

  • T Parthipan

    a group of useless fellows formed snapdeal. they don’t know business values.animals are even better than them.

    I’ve ordered a TV in snap deal(order id: 3251132797) on October 19th. expected delivery date was on or before 28th Oct. I didn’t get that product. without any intimation they changed delivery date to Nov 3. It’s november 3 today they cancelled the order with out asking me. contacted customer support so many times. almost they raised 10-15 tickets on priority basis. and there is no update. they assured thrice for a call back from their supervisor. I didn’t receive any call from them. they are not giving any info about refund.

    I think they should shutdown their business. and should go for some begging kind of activities.

    they are unfit for any business.I could say every one in snapdeal is an useless element.

    for customers. if you don’t want to waste ur time don’t order anything from snapdeal. they are the cheapest people having cheapest attitude.

    it’s not allowing me to put ZERO rating. but my rating is always ZERO.

    friends dont go for snapdeal.

  • JTK

    Flipkart has work delivery time line and Customer support is like a poppet they are of no use.
    with delivery issues they have they will surely take away your Pace. So make sure that you think 1000 times before you place order to this company.

  • raj

    Bought a fasttrack bag for a good discount from snapdeal. but to my surprise when i got the bag, the MRP on company tag was much lower than that shown on snapdeal. They put wrong MRP and then give discount misleading consumers.

  • dev

    I ordered an allen solly shirt for a 50% plus additional discount using coupon code which was a very good deal. But snapdeal cancelled the order saying it was out of stock whereas it was still selling on the site albeit at a higher price now without discount. Snapdeal are cheats. Il buy from flipkart anytime rather than snapdeal.

  • jib

    Snapdeal is the worse, edpdcially dont order fans or lights or any of sort. No original packaging, missing parts, pathetic packing. Open one package and youll never know what all will come out. I got shreds of hay andvthermocol bits all over my place with a philips light. If you want peaceful shopping steer clear of snapdeal. The discount they offer just dont worth the effort for returning and refund.

  • maa

    Snapdeal is a nightmare. Ordered few items for diwali 2014 i think they have mistaken somewhere and hopefully it will be delivered before diwali 2015.earlier it was more systematic now it sucks??.BEWARE OF SNAPDEAL??

  • human2011

    Snapdeal is a fake website selling fake products! Not only that, they take forever to deliver anything! Hugely disappointed!

  • Nivi

    I would like to suggest one thing to snapdeal dealers..Your third party delivery service named “Delhivery” is the worst courier service i have ever seen.Stop delivering your products using this delhivery courier service.Their delivery status remains same for 2-3 days and then they somehow manage to deliver the product on the expected delivery date that too after calling them multiple no.of times.Also the customer response which they give on their customer care no. is worst. Snapdeal, please change your delivery options else we will have to change our online shopping destination.
    One more thing that i would like to highlight here is..initially when i was booking my mobile back cover,estimated delivery date was 21/10/14 however post booking it was displayed as 27/10/14.
    Worst experience so far..

  • Guest

    I would like to suggest one thing to snapdeal dealers… Please change your third party delivery.. You should stop delivering your products using ‘Delhivery’ courier service. They are the worst courier service i have ever seen. Their delivery status remains same for 2-3 days n they some how they manage to deliver product on the expected date. Also customer response is very bad from delhivery side guys. Snapdeal, please change your third party delivery service. .

  • harman

    snapdeal is a very good site trust me and i m not a paid customer ,
    i ordered hap laserjet printer p1108 and it was delivered before time and it’s a genuine product believe me :-)

  • Shiva

    I Ordered 3 products on Snapdeal…. and all of them are faulty. Customer care don’t even bother to reply or resolve an issue.
    I will never order from Snapdeal again.

  • kannan

    i have purchased the one product on 15-oct-2014 , as of now i did not received the product .very critical for the contact to snapdeal customer no.when i am calling customer care they will put on auto recorder ,its tooo worst service

  • arun kumar

    what’s beauty of fucking commitment ,if you want to know plz, book an order on Snapdeal.com.It’s really C**TIYAPA @dil se….

  • Aditya

    Ordered a laptop hp 15 r078TU – order number 3076812108 on 8th October on snapdeal. Not delivered till today. Delivery dates keeps changing. New deliver date is 28 oct. It takes only 3 weeks for delivery – probably they will take even more time!!!!!, excellent service on snapdeal

  • Rohit Sabharwal

    One of the worst online marts in terms of delivery, tracking orders. Definitely worse than other sites which I have used and till date never experienced something like this. My order for a fridge order number 3027803930 was placed on 6th Oct for close to Rs 60, 000 which was to be delivered by 14th. Today is 20th Oct and it is not delivered. They seem to be totally unorganized to handle their work. There is a wrong tracking number that they are quoting always. They do not know where is the fridge. Their call center guys have no clue and they are telling that I can not cancel or get my money back till fridge is returned back to them by courier company. I find it difficult to think why anyone should risk a high value purchase with snapdeal if they are this unorganized. Call center folks do not provide any management contacts. I am at my wits end to get any status from those guys or a management contact. I have no option left but to go legal with these guys.

  • Abhishek

    Hi,

    I placed order on on Snapdeal.com on 12th Oct’14 [order id- 3157313217
    ] and I was committed of shipment on 16th oct’14 however till date i.e. 17th
    oct’15 (11pm) there is no information about the status of the product. I had to
    call snapdeal and they told me that the product is not in stock and I will have
    to cancel the order. Let me tell you the fact that the price I placed order is
    very competitive and I am sure they want to get rid of the order now, may be
    they are incurring the loss. I lodge a complaint on their customer care and was
    given a complain number and that’s it.

    My frustration is that they gave a fake price, secondly when
    they didn’t have the product how come they take the order and block my money
    for more than a week now. Thirdly, they cheated me by showing the false offers.

    I am surely going to go to the Consumer Court and teach them
    a lesson. These people block your money, waste your time and energy and want to
    get rid by simply saying Sorry. Don’t buy from Snapdeal.

    They should be renamed to ScrapDeal or SwampDeal.

    Regards,

    Abhishek

  • Abhishek

    Hi,

    I placed order on 12th Oct’14 [order id- 3157313217 ] and I
    was committed of shipment on 16th oct’14 however till date i.e. 17th oct’15
    (11pm) there is no information about the status of the product. I had to call
    snapdeal and they told me that the product is not in stock and I will have to
    cancel the order. Let me tell you the fact that the price I placed order is
    very competitive and I am sure they want to get rid of the order now, may be
    they are incurring the loss. I lodge a complaint on their customer care and was
    given a complain number and that’s it.

    My frustration is that the they gave a fake price, secondly
    when they didn’t have the product how come they take the order and block my
    money for more than a week now. Thirdly, they cheated me by showing the false
    offers.

    I am surely going to go to the Consumer Court and teach them
    a lesson. These people block your money, waste your time and energy and want to
    get rid by simply saying Sorry. Don’t buy from Snapdeal.

    They should be renamed to ScrapDeal or SwampDeal.

    Regards,

    Abhishek

  • ankit

    I order a laptop on COD mode on Snapdeal worhth rs30500 plz help me it is better or not. Not better then how I cancel my order

  • Hrishikesh Kudale

    Hi,

    Date – October 13, 2014

    Date of Delivery of the Product
    (October 11, 2014 – As mentioned by Flipkart on the Website)

    Order ID – OD000943402205720000

    Product – Apple iPhone 5S (Gold – 16GB)

    I am writing this feedback
    regarding the pathetic delivery service provided to me by Flipkart. I had
    booked a product (Apple iPhone 5S) on October 06, 2014. I made the payment
    on-line and awaited for the product. Until October 08, 2014 there was no status
    update on what exactly was happening on the delivery of the product. However,
    on October 08, 2014 I received a status that the product was dispatched from
    the warehouse. The Product was delivered to Ekart Logistics in Pune effective
    date October 09, 2014. Since then my product is in the warehouse of Ekart
    Logistics and I have not yet received
    the product. I called up many number of times to their customer care and
    requested them to at least give me the details of the Vendor (Ekart Logistics)
    who is supposed to deliver the product to me, however Flipkart Customer Care
    executives refuse to give me any details. I also requested them that I can
    personally go to the Ekart Logistics office and take the product on my own
    however, they did not allow me to do so either.

    The Customer Care Executive
    (Akshay) was extremely rude and was not ready to enter an Incident/Complaint
    for the delay in deliver of the Product. However, later on when I asked him to
    connect me to the Supervisor, he raised an Incident and provided me with an
    Incident ID, which mentioned that my issue would be resolved before October 16,
    2014.

    I am frustrated with the pathetic
    delivery provided by Flipkart. They give me a lame excuse that they could not
    deliver the products since they were exhausted with large number of bookings
    done on the One billion sale day. If they were not prepared to handle delivery
    for so many goods at the same time, they shouldn’t had put so many products on
    display if they were not able to deliver them on time.

    Apart from this the rude customer
    care executive is definitely not at all welcome. This is not the way to behave
    with customers. I would request all of you to please check the delivery options
    with Flipkart before planning to purchase the product on Flipkart.

    Regards,

    Hrishikesh

    • sareena

      I bought an Elgi Ultra Dura+ grinder from snap deal. I received the delivery with a worn out box. When asked, it was told that the box was damaged in the transit and that it is a fresh piece. But the serial no. on the grinder and the serial no. on the box are totally different and from different batch. Also the handle of the grinder was broken. I filed for a refund request and was asked to send the images. I have already sent the images 7 times(showing the torm box, torn thermocols inside, the difference in serial no.); Even now, the snapdeal replies back asking for images. What else proof do they want. They have sent me a display piece packed in a different cover and they are not ready to accept it. They have not even initiated a return pickup after 7 days. I have bought things online before from flipkart. But I have never had a horrible experience like this. If it was flipkart, I would have recieved my refund by now, Snapdeal is customer care is dummy. Its one clik refund is bull shit. The customer care has not information on the status , They only say its forwarder to some team. Each representative give contradictory status information about my issue. There is no actual status update either on the website in our login OR a written email saying atleast ‘Issue is being processed. All images recieved’. Each time , when i call , they say some image is not proper and give that as a reason for the dealy. I Dont know what else image to send now.

      For the small discount they have given, I have spent more time, energy and money on repeated phone calls to the customer care.

      I am not sure , How long I will have to struggle to get my money back.

      MY order no: is 3047476789

      Very Very pathetic service!

      This is the first and last time, I will be buying from snapdeal.

  • sanjay aryan

    snapdeal sucks…. very very poor service…. have delivered me a damage product…. and asking pic for refund…. and still haven’t refunded or exchanged the product… ash hole snapdeal… never buy anything from snapdeal… non recommended website snapdeal…

    • DEB

      DONT ORDER ANYTHING FROM SNAPDEAL THEY WILL PISSS U OFF ONCE U ORDER THE THINGS & BY MISTAKE IF U ORDER DONT PAY PRIOR THROUGH ONLINE. THERE WILL NO RESPONSES FOR UR ORDERS THE WHOLE DAY THEY WILL PUT U ON AUTO RECORDER. I AGREE ON THIS …. THAY ARE JUST THIEF .. DO NOT GO FOR THEM

  • http://www.goshopreview.com Sonia Sharma

    hi

  • Vivek Atsadvantage

    The worst thing about Snap deal…they delete the post in this page which tells about the reality and their bad service…have some guts and work to improve customer service, rather than delete like a coward. Here is what happened…I bought three Dell Vostro 15 3546 from Snapdeal. One of them turned out to be defective with the mouse pad being non-responsive. We logged a complaint with Snapdeal as well as Dell. Both these fraud companies said that once they sell they cannot take it back, they can only repair it. It was strange. They would deliver defective products to consumers & then refuse to replace it!! This is a nice way to clear their defective lot (and show that they are giving a good price). It was a huge mistake to go with snapdeal. NEVER EVER GO FOR SNAPDEAL. IT’S A COMPLETE FRAUD COMPANY who would show attractive price & sell defective stuff. Big disappointment. Now I’m planning to take the consumer court route for this as I really feel that these highly funded companies are extremely low on ethics & are taking consumers for granted.

  • Debashis

    I will suggest everyone not to visit snapdeal.com. They do not take any responsibility of order about the product, whether the product is delivered or not.. They trusted on courier company. Without visiting my house courier company (Bluedart) said them that courier boy visited two three time in my house,, and then they returned the product to snapdeal. It’s totally time wasting.

  • Debashis

    Don’t order anything from Snapdeal.com. I ordered a product on 10 th September. I got a massage from snapdeal that they will deliver my product within 15th September through bluedart courier. But when i tried to track my product on 20th i found that my ordered item was already goneback. The courier company also didnot inform anything.. Snapdeal also didnot show any interest to know whether the product is deliver or not.
    When i call customer care of snapdeal, then someone told me that courier boy visited 2/3 time in my house. But the actual matter is i didn’t get even a single call from courier comny. Without informing me they send back my product.
    Guys don’t order anything from snapdeal.com. It’s totally time waste.

    • ASHPAK

      yes, This kind of same thing is happened with me. the courier agency , without informing me they send back my product. I didn’t get even a single call from courier agency..

  • http://www.goshopreview.com Sonia Sharma
  • http://www.goshopreview.com Sonia Sharma
  • uday

    First up, I LOVE MICROMAX and using Canvas HD A116i. I have recently PURCHASED CANVAS NITRO through snapdeal because they have left us with no other option.

    I have paid through credit card on 11th september and was told that the item be shipped on 12 th september.
    As usual, like any other service provider, snapdeal too lied and now the item be shipped on 17 th sep!!!

    THIS IS PATHETIC AND EXTREMELY DISAPPOINTING FOR TRUE MICROMAX FANS for having denied opportunity to hold the beautiful Nitro mobile.

    SNAPDEAL has disappointed one an all and especially for micromax fans who ordered Nitro online.

    • Dr jp

      You are a victim too? I paid for micromax nitro on 9th and expected date of delivery was 14 the .Still no package.No response to query from the customer care. It seems we are screwed.Now I understand that taking a chance with snap deal was a costly mistake

  • Zubin Dewan

    Snapdeal sucks.I had ordered a cooler master devastator keyboard and mouse combo from snapdeal.com on 2nd of sept which has not been shipped till date today is 11 september furthermore the order is not cancellable.And whenever I mail the customer servcice about it they reply the same thing every time asking for 24 hours to resolve the issue.Stay away from snapdeal if you don’t want to waste your money.Go for amazon.in they are the best.

  • Ritika

    This has the worst customer service i have come across, they mention vague things on the website. I ordered a refrigerator which was supposed to get delivered in 3-4 working days and it has been almost 10 days since iam waiting for it. They have again delayed it by 2 days. i get the same response everytime i call the customer care. Customer care asks me to call Bluedart everytime i call them which should be there responsibility. Worst Worst Worst Worst service ever. Did a big mistake by ordering from snapdeal but now iam stuck as i have already paid online. I would give minus out of 5 to the customer service. Pathetic!! My suggestion is that please never ever order anything from snapdeal, they will test your patience without giving any proper solution !!

  • dinesh

    ganda service hai snapdeal ka aur TV par add karte hai faltu hai snapdeal

  • Newstraders

    Have ordered only 2 products so far on Snapdeal, no bitter/bad experience till, so can’t comment on them yet (just waiting for an OTG, will update how it goes).

    Had 2 bitter experiences with Flipkart though:

    1) Ordered a Transcend MP3 player (white) ,the promised delivery was 4th day from order. For all these 4 days, the status of the order remained “Confirmed” and no further updates. On the 4th evening at 7:30 PM, get a call from their customer care telling me that the “white mp3 player” was out of stock and I could instead have black version. I had specifically wanted the white version and had paid an extra amount for the same – compared to the black one, so asked them how could they take the order for a product that was out of stock? To this, they didn’t have any answer and told me to either accept the black player or refund. I opted for the later.

    2) Recently ordered a BP measuring (digital) instrument which also had its power adapter included in the package. I knew that these BP monitors perform better with adapters and not the batteries, hence selected this product even when Snapdeal had the same (without adapter) for considerably less price. The product was delivered in time, package was open though. To my surprise, the supplied adapter did not go easily inside the instrument slot. Closer look showed that voltage and current ratings were different that what the product had specified. After calling Flipkart, they told they didn’t have correct adapter and arranged for return. The worse part is here – when I posted the review for that product (which was *still* available with adapter) on their site cautioning the customers to check the adapter before putting in, they removed the review, when I followed up, they said it doesn’t fit their “policy”!

  • ravi

    i have already ordered a tab and it’s flip cover in snapdeal what can do please any suggestions

  • Del

    My question is do these websites ship internationally?

  • TMathews83

    SNAPDEAL
    Order Nbr. 2569404318 /
    Request #8484439

    Only empty promises
    after keeping my money for so long and not even sending a working condition
    product. I do NOT want another robotic assurance that this has been escalated
    and will be looked into. I need either the EXCHANGE OR REFUND done ASAP.

    Pls note that I have already filed complaint on ALL the major online complaint
    boards in India. In addition, I have also put up reviews on sites such as
    mouthshut, glassdoor, site reviews etc. Also, I dont understand how a fraud
    like this being commited by a company for so long and with so many people is
    going unnoticed by media. I will be putting in ALL my efforts hereafter in
    plastering my experience with SNAPDEAL ALL over the internet until I see a
    ‘working’ TV on my door or the refund in my acct.

    More people need to know about this fraud pattern before they buy anything on
    snapdeal looking at lesser price. Guys, pls stick to amazon india or flipkart.
    Atleast, they will deliver whats promised or refund. Snapdeal has consistently
    delivered faulty/used products from illegal vendors.

    Customer service/online rep’s all keep saying ‘we are looking into the matter
    and have escalated it’. This is a LIE and you are fooling the people of India.
    This has to STOP and concerned authorities have to take STRICT ACTION

  • TMathews83

    SNAPDEAL FRAUD
    Order Nbr. 2569404318 /
    Request #8484439

    TV Not working on delivery and NO Refund/Exchange despite innumerable calls to
    customer service. Had paid money online & since then there’s been No
    response whatsover except a couple of robotic emails/ customer rep saying ‘we
    are looking into this’. This is UNacceptable and the company must be punished
    for malpractises and utter incompetence. How can they take the customers money
    and then NOT deliver the right product and keep delaying on ‘purpose’, which I
    am 100% sure is the case looking at the attitude/robotic replies of customer
    reps.

    I am sure that …

    1.SNAPDEAL
    does NOT have a working product available on short notice due to their network
    of SHADY/SUBstandard sellers and merchandisers who sell
    fake/used/defective/stolen products.

    2.
    They take customer’s money today and promise to deliver a product within say
    2-5 days, and then keep delaying for months until customer is fed up of calling
    again and again and cancels and demands refund as per their immoral TrustPay
    guarantee. They then take another month to return the money which they have to legally
    anyways someday or the customer can actually sue. Now by this stage, they have
    kept your money for couple months and earned INTEREST on it; while you tear
    your hair apart.

    I have shopped online extensively in the US in the past 7-8 years and now here in
    India in the past year. Its safe to say THIS HAS BEEN MY WORST ONLINE SHOPPING
    EXPERIENCE EVER.

    The Number of online complaints and pleas for help I see is something I havent seen
    before for a company that is supposedly One of India’s recent times internet
    success stories. I think Its easy to ride the wave of increasing internet reach
    in India currently and quicky rise as a company, but very difficult to sustain
    it in the longer run with these kind of operations and unethical
    behavior.

    I refuse to believe that someone senior in the company hasnt seen or is not aware
    of the sheer number of complaints and the kind that would figure in peoples
    ‘most horrible experience’ lists. And if they have seen it, then why do these
    complaints keep getting more and more as each day passes. Arent corporations
    supposed to atleast make an effort to better themselves. What kind of business
    are you running? Is the company moto ONLY to earn money at customers expense.
    To hell with return customers huh?

    I have been doing some online research specifically on snapdeal reviews and the
    kind of complaints compared to other sites such as amazon india, flipkart..and
    I see the difference. Its quite an eye opener. And kind of a scam.

    Dear Snapdeal –

    Yes, you are one of India’s recent internet success stories. But you
    are also operating a scam. Making a quick buck and fooling customers.

    Remember
    the Internet is forever. Whatever’s written on here is your history and legacy.
    And the lakhs (maybe millions) of rants and complaints and desperate pleas for
    help plastered all over the internet by cheated customers will come back to
    bite you someday when it really matters. You made a joke out of something as
    simple as online shopping.

  • Raghunath Rudran

    Friends,

    I am an academic pursuing doctoral research. I am studying interaction during online shopping. Requesting you to fill out the questionnaire on the link below (expected to take 6-8 minutes of your time):

    https://www.surveymonkey.com/s/108flipkart

    Thanks and regards,

    Raghunath Rudran

  • Srishti

    SNAPDEAL sucks.. I odered a hair straightener and curler but the product was damaged so i returned it. This was 18th, july14 and today 14th August14 but they says when your return product will reach us we’ll inform you. I maild 20 times but kept telling me the same. The courier tracking result is delivered. But ther are denying. They are cheaters… BEWARE OF SPAPDEAL….. FLIPKART IS THE BEST SO FAR…

  • loks07

    I can’t believe that Flipkart has joined other ecommerce websites in such shameful activities. Out of 5 products in my order, they delivered wrong products for 4! Does some one disagree that this can’t be just a mistake.

    Out of 4 trunks I ordered, 3 were completely different colored than what was displayed and what I selected during ordering.

    I also ordered one aviator style sunglass of Floyd brand. What I received was some cheap looking blue wayfarer style glass.

    What is worse is that customer care executive have one standard reply that they accept no returns of innerwear. Then why did they send wrong product in first place?

    Most importantly, it is not possible that so many mistakes happen in a single order. So if they have started doing it intentionally that customers would be left helpless in jungle of online ecommerce, then only God help them in raising billions for their expansion, which they are planning.

    At least they have lost me as customer, and if I am able to deter at least 100 more, then at least the effort of this review would be served. Even better I would recommend some of the competitors like snapdeal, amazon for their more ethical practices.

  • aaswini

    SNAPDEAL: Ponzi Scheme – Biggest Mistake – A Fraud – A Thug – Trust Pay Means Nothing – Please Do Not Trust

    Order no: 2485294102 Complaint No: 8197846

    They did not pack a laptop worth Rs 50437 properly.
    No coordination with their Courier who returned their product to them without delivering it to me.
    They did not initiate refund in 7 days and kept lying everyday that I
    will receive my money tomorrow. The tomorrow hasn’t come in 7 days yet.

    floor
    executive: Pradeep Tripathi promised me today that refund will be
    initiated within 48 hours.I will get the money after further 5-7 days.
    Please pray that I do get my money.

    I believe they are working on a business model which allows
    them to raise money interest free for short term by taking orders and
    not fulfilling them and making your refund after weeks till they need
    the fund. Its a fraud scheme.
    They will not read your emails, will seldom reply and in case they
    do reply, they have a pre formatted reply which they will forward
    without answering any of your questions
    they will keep you on
    hold for hours and will waste your time and will not help your in any
    manner and will give you false assurances.
    I request you to not be fooled by them and do not buy products at Snapdeal.
    You
    have caused me losses due to laptop not available on time, Blocked my
    funds for half a month as of now, My time which I have wasted on your
    amazing customer care, mental harassment caused by you.

  • Sudhir

    The worst site is shop clue because they send differ order or some time not send order & enjoy with our money, & worst team.

  • Sid
  • manoj

    Snapdeal is really fraud and they they will fuck you and will take your money and you will only wait for your orders.

  • Ankit

    They are worst. they deliver worst product of bad quality.

  • Bhrigu

    I want to buy many things from snapdeal,but my location is not accesed why,my location is State-Assam,City-Mangaldai can you do something plz

  • Abhishek

    Snapdeal is worst , I ordered a electric tandoor in 24th June for my sister as her bday gift. Though it says “dispatched in 2 business days” they are not obliged to do so. The customer care just kept saying “we are sorry” the delivery date was changed from 26th June to 1 July and then 5 July , today is 5 July and I hv not received my order yet. This is my first time shopping on snapdeal, they are the worst among online shops.they are cheaters and fraud.

  • Shailesh P

    I had very bad experience with deal on Snapdeal. I had revived a faulty Camera and they are didn’t gives any valuable response yet.

    And I experience very worst delivery services from Snapdeal vendor. I’ll never recomend the Snapdeal in future. Good to go with Filfkart.com

  • Deepak Bansal

    My experience with snap deal
    Ordered a laptop 4 times postponed,finally cancel one month pass still waiting for refund.Never buy even a Chappal from snapdeal.on other hand flipcart same day delivery.

  • Sandeep

    Snapdeal is the worst of all e-commerce websites. I ordered a mobile phone from Snapdeel on 13th June, the product was delivered after 5 days on 18th June. When I asked for a replacement the Snapdeal agent was very rude in his reply and blamed the issue with device on me. After repeated calls eventually they agreed for replacement to be delivered to me 24th. They didn’t check with the seller whether product is available or not and I was told the replacement is already shipped from their side. Yesterday they mailed me saying the product cannot be replaced and money will be refunded back to my account in 5-7 days. Such pathetic and disgusting customer service who doesn’t care about its customer the moment a product is bought from their website. DON’T BUY FROM SCAMDEAL.

  • Jo

    Snap Deal comes with a new tagline for its customers I believe. Rather than “Bachate Raho” it needs to be “Bachke Raho”. Really disappointed to say that I have been a regular at snapdeal in the last 4 years and sadly I vouch never again to shop on this website. Having had a faulty product, a television delivered, no one cares to help in sorting the issue and replacing the missing parts of the item and follow up on a daily basis just gets me to hear from the call center execs and supervisors that someone from the concerned dept will get in touch and the money is covered under trust pay. Frustrated enough with the extended wait of 2 weeks, when asked for a return on the product, the call centre guys just have the audacity to tell us that it is not a mistake on snapdeals end. I am extremly upset about the way a customer is treated by Snapdeal and annoyed that a high value product such as a television is lying at my home as a wasted product with me not knowing what to do with it …….. JUST TWO WORD FOR SNAPDEAL ………. DISGUSTING SERVICE !!!!!!

  • Arnab Dhara

    I buyed a mobile(Samsung Galaxy Sduous2) from flipkart on the month of march but when it’s come to servicing local service centre is not accepting hte bill provided by flipkart.

  • Meg

    I go oly with Flipkart and its simply awesome

  • yousuf

    i have place the order but my delivery is pending nobody call me and conform the order please try to make my delivery fast as on these request or call me my on this 8885817447 asap

  • Dattatreya

    We have to think 1000 times while buying from sandeal stupids . you won’t get the products on time. All nonsense RESPONSES you receive from the call center. please call me on this number you want to know. 9986014342

  • Karthik

    1. After placing my order, it was dispatched soon enough, but was delivered after 10 days. The worst part was, nobody seemed to know when it would arrive. the courier guy asked me to call his head office, the snapdeal people asked me to call the courier, finally it arrived.

    2. Now, after coming to me, no cooling none at all,

    first time the problem was said to be a gas leakage, the service man repaired it and refilled the gas.

    2 hrs later, no more cooling, the Electrolux people took 3 days to send the technician, finally now they have taken it to the service center, only god knows when it would be back.

    My sincere advice, don’t buy Electrolux products and don’t buy from SNAPDEAL. Save your hardearned money..

    P.S – Written in public interest.

    Don’t know if they will post this.

  • MURTAZA

    I have ordered many product from snapdeal.com & truly i have very good experience about shopping with them. Trustpay also work effectively as i ordered a water purifier & it come to me in a broken condition but as i call them they initiate a pick-up for that after courier guy take the box of that purifier from my premises they initiate the replacement for me & the replacement product reached to me in 6 days so i have very good experience with snapdeal.com

    & also with flipkart.com

  • nishant pal

    it true to avoid shopping from snapdeal just to save hundred of bucks as compared to flipkart. They are very much unreliable for delivery of items. You would end up waiting for days and days with no one to hear your concern.

  • Mandeep

    Snapdeal is one of the WORST e-commerce websites to buy products from. My estimated dispatch date was 8 days after I placed my order! It then changed to 13 days randomly. Myntra, Flipkart and Jabong are much better. I received my order a couple of days before the estimated date delivery.

  • Leo

    Bad Experience with SNAPDEAL : Don’t order anything from SNAPDEAL. i ordered a phone, but it was used/damaged phone,, i returned the item (SNAPDEAL Provide Reverese pick up) .. still they cannot replace the product , .. THEY ARE JUST BROKER.. i think they dont even have warehouse.

  • amit

    FLIPKART e-voucher fraud – another new way
    of fleecing customers !!! BEWARE !!!!

    FLIPKART is a fraud company. They sell
    FLIPKART e-vouchers and then later say that it can only be used with WSRetail.
    If that is the case, they should name it as WSRetail voucher and not Flipkart
    e-voucher.

    After purchasing the FLipkart vouchers, and
    only when placing the orders, it comes out that the vouchers can be used only
    against WSRetail. And if you had picked a product outside of WSRetail, then you
    need to shell out the money again for the product and willl have to buy
    something from WSretail which you never originally intended to. WTF FLipkart. I
    never thought the FLIP in your name was meant to flip innocent customers.

  • gashsiro

    Original Accessories are removed to give Low price on the product.
    Recently I Bought a Micromax canvas 4 from this site. Price seemed to be
    little lower than other site, but after receiving the product I came
    know Micromax Original Flip cover which comes with the package is
    missing.

    Better Call and check about the accessories before you purchase a product.

  • http://www.sudheerkiran.com/ Sudheer Kiran

    I’ve ordered Canon EOS 600D SLR(Kit 18-55mm IS II). I got the product after 3 days. It’s total fraud when I was checked my product. They have sent me only Camera Body(there is no Canon EF-S 18-55 mm IS Lens Kit). They clearly mentioned on their website with full Package contents including Canon EF-S 18-55 mm IS Lens Kit with Camera. I’ve sent an email about this issue with all information including screenshots.

    Package Screenshot from their Product Page:

    http://prntscr.com/3d7k1q

    They’re not responding to my emails. And they have no idea what they’re mentioning on their product listing and what they’re delivering to the customer.

    Below is the Product they’ve sent me

    http://prntscr.com/3d7kek

    Below is the screenshot of their product page from where I bought the product

    http://prntscr.com/3d7ll7

    When I contact them they’re telling that there is Lens to be offered with camera body. Only fools can buy only Camera body for INR 36, 000.

    I’ve mailed them very clearly with all the information.Still no response from their end. I don’t know what they gonna do. I’m not sure that they really refund my money or they will cheat me again.

  • Amitojdeep Singh Brar

    shopped good worth lacs online and have run into trouble only twice. The worst site is Jabong which was unwilling to do a size exchange on a sweat shirt…the delivery guy was a lazy dumb person who would tell the company that my home was locked so unable to exchange..despite it being always open for 1month as my grandparents who were well aware of d matter were at home all day.Whenever I would call their customer care they would give above mentioned reply… Only after a series of mails the matter was resolved and a frustrated guy came for exchange.
    Flipkart is most professional of all as it’s updates are really prompt and system the most transparent. Exchange and return procedure is also good though they tend to be a bit fussy about books…even if the outer cellophane is intact!I bought huge variety of goods including my mobile,2 pen drives,4microsd cards,1tb hdd , more than 20 books,2 pair of shoes,track pants,t shirts,…and the list goes….currently waiting for my 1tb HDD to be shipped.Their delivery is fast but the 90rs extra on 1day delivery doesn’t benefit me more than one day as I get my regular orders in 1-3days.
    Myntra has a very homely staff, especially in Chandigarh. Their exchange and returns are great as desired for a fashion website where sizing is all matters.They are a bit slow on updating status online but still manage in 3-4days .Amazing discounts and loyalty program attracts me again and again.You won’t believe me but I got 2 high end Puma T-shirts of Mrp1800 each(not the cheap round neck casual ones which are also gr8)at a massive 60% off +Vat extra(extra vat is really disturbing).
    EBay is also good but the unbranded products like phone and tablet covers may be of poor quality. Overall it has some of the best deals..never tried returns though but I think that will depend on each sellers policy

    CONCLUSION: FLIPKART AND MYNTRA ARE THE BEST.. BUT KEEP EXPERIMENTING ESPECIALLY WITH CHEAPER PRODUCTS!!
    BEWARE OF REDIFF AND INDIATIMES AS THEY R JUST NO PROTECTION MARKETPLACE AND QUALITY DEPANDS ON LUCK

  • https://www.facebook.com/avishg1 avi

    i ordered a quechua T2 hiking tent from snapdeal on 16th april and its already been 5 days and my order is not shipped yet. So i cancelled my order and placed the same on Flipkart and to my surprise they have shipped my order and the expected date of delivery is 24th
    Amazing shipping service by flipkart!!!

  • Pranav

    Hi,
    Firstly, thanks for the review :)
    My only query is, with the Flipkart now being a MARKETPLACE as you call it, how reliable is it? I am reading loads of complaints against WS Retail and Flipkart. The main problem is, if it is CoD, then we are not at risk. It is only when you have pre-paid (necessary for large amounts like for laptop), flipkart or its seller might turn a blind eye towards the product delivered.

    I am considering buying a Laptop online and would want to go for Flipkart, but after the reviews online I am not too sure. also, the seller is NOT WS Retail.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      You can check the seller’s feedback on the site. Also, see what is the price difference between online and offline. But it’s not as bad as you fear. Online selling is not a free for all.

      • Pranav

        Hi,
        Thanks for the reply :)
        I have been checking out the seller review, but am unable to judge, since there’s only a %age feedback. Any target %+ve feedback I should look for? Or, let me ask in another way, what is a good % positive feedback so I can trust? ( Kind of like a pass % age? )

  • Anjali

    Flipkart offers the worst customer service and even the quality of the products sold are bad..

    My personal experience, i bought wedges from a seller on flipkart who had a good rating. I wore it twice and the shoe has started to come off the heel. When I contacted them within the return policy about a wrong color pant I received, they never responded and later when I contacted them again, they denied recieving any email and refused to help me with anything.

    They expect customer to use products within 30 days, as they know that the products would last longer than that.

  • priyanka shukla

    Snapdeal is a cheater. Never buy products from them . I bought protein powder it was hal empty. Bloody cheater. I ll take their case to consumer forum . BLOODY F******CHEATERS EAT AWAY MY MONEY.

  • Johnvs79

    NEVER TRUST SNAPDEAL NO GAURANTEE ON FULFILLING ORDER

  • Blade

    Does flipkart provides bill on buying any products specially mobiles

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Yes, it does.

  • Ayon Pal

    Currently I ordered a Nikon camera on flipkart (Cash-on-delivery). My question is how they actually contact with me to deliver my product (like the perfect time to deliver/ my location etc.). And I have read some blog that flipkart damage/faulty product replacement policy is FAKE. Is that true?? Can I check my product before paying the delivery boy??

    • Inder

      Bro im also planin to buy nikon dslr from flipkart, could u tell me how was ur experience?

      • Ayon Pal

        I BOUGHT THIS CAMERA NOT FROM FLIPKART. I GOT IT ON LOCAL STORE AT ONLY 7.5K. where flipkart price was 8.5K

        • Piyush Priyadarshi

          no worry from flipkart……. They are excillent.. i have got a sony src fromtem only.. excillent serice

    • Atif Ayaz

      Yes you can check before paying to delivery boy. Nothing is bad with flipkart. Actually I found flipkart far better from any other online shopping site.

  • Shruti

    Snapdeal sucks big time. The customer service executives can’t resolve a thing and say there superiors will call.. but the call never comes. Emails have no effect on them either, always a standardized thank you email. Shameless guys, must be sued in the customer court!

  • Sapna

    I am agree with everyone who is against snap deal because I also purchased a Camera from Snap deal and After purchasing I found that the camera is look like second hand, the packing was very very bad, after sales services are also very bad……

    I really have no words for snap deal. please you do not do this mistake of purchasing from snap deal

  • P K

    dont order any thing from snapdeal they are sending used products.its waste of time and money.F**k off snapdeal.

  • sujith

    what happens in snap deal is not online shopping…..its online cheating….i ordered a smart phone and its touch was not working…and they are not giving proper response for replacement…service is very pooorrrr…….

  • mahavver

    WORST
    online shopping site, purchased 2 times and recieved lower quality
    product other item than displayed both the time. Sellers on snapdeal are
    fraud. both the times asked to return item by snapdeal. first time
    received money after 20 days. now still
    the reverse pickup hs tobe done and no update of refund by snapdeal
    from last 4 days. Wosrt site. buyer refrain from buying here otherwise
    the have to RUN behind snapdeal for refund or replacement.

  • mahavver

    WORST online shopping site, purchased 2 times and recieved lower quality product other item than displayed both the time. Sellers on snapdeal are fraud.received money after 20 days. now still the reverse pickup hs tobe done and no update of refund by snapdeal from last 4 days.

  • ramesh

    I ordered a 50-inch Panasonic LED TV from Snapdeal for Rs 64,000 – the listed price was Rs 67,400 on which I was offered a discount of Rs 3400. The TV was shipped from Kanpur to me in Mumbai – it arrived in 7-8 days. There was no extra packing – only the standard cardboard box. In fact the seller than opened the cardboard box and put in the wall-mount inside the TV box (where it is not supposed to be put) before re-sealing it with tape.

    I made the BlueDart delivery guy wait to check the TV in his presence. The moment we opened it, we saw a huge crack from the middle of the panel going all the way down to the bottom. It was a completely cracked LED Panel!

    The BlueDart delivery boy acknowledged this – I made him stand with his Blue Dart delivery papers near the cracked TV and took a picture, to which he obliged. This was my proof that the TV arrived broken!

    I took it up immediately with Snapdeal and did aggressive follow-up. I completed all steps of registering a complaint, sending images, requested and followed-up for a Reverse Pickup and then for the refund.

    Fortunately, I do have my refund – Snapdeal’s TrustPay does work (Don’t know how!)

    But, I wonder how do these guys make money at all! The TV that the seller sold for Rs 67,400 (the tax invoice was of this amount), Snapdeal offered Rs 3400 off and on top of it paid for shipping as well as Mumbai Octroi bill, which was Rs 3700. Next, they also paid for a Reverse Pickup from Mumbai to their office in Delhi!

    For all you know, the vendor must have sent out a cracked panel television – in connivance with the local Blue Dart guys. How else would Blue Dart agree to ship a TV only in a cardboard box – all the way from Kanpur to Mumbai using Ground shipping means!!

  • Viren

    Do not oder anything from snapdeal.com. Very poor service and customer support. Dellayed delivery and you need to chase them for refund. They just say that refund withinn 7 days no question asked, but you will be harassed like anythig for the refund.

  • rahul

    i have ordered a tablet from snapdeal on 17 jan 2014(cash on delivery) and its already shipped, unfortunately iam going through this blog after my order , iam very worried and confused if it will be genuine or not , pls help me out should i accept the product? or should i cancel it before opening the product?
    waiting for ur reply

    • http://theyoungbigmouth.com/about/ Om & Sid

      We are not boycotting Snapdeal, they are slow but we are not saying they are evil. Please accept the order and if satisfied, order again. Share your experience with us too. Hope it goes well.

  • human2011

    SnapDeal is a big crap. Order Id 1092956068. I ordered a Logitech keyboard and mouse combo from them. Took 12 days to deliver even though they shipped from Gurgaon and I’m in Delhi.To make matter worse , the products were defective. The mouse worked. But the bluetooth receiver and keyboard both didn’t work. They asked me to submit it to warranty centre for returns. Bad experience.

  • Abhishek Papanna

    I Guess I was lucky with snapdeal. My last order received on time. I have used snapdeal several times in the past, did not face any issues. My previous order (not the last one but before that) had some issues. I received a defective product and immediately contacted snapdeal. They asked me to send pics which I did and they sent a courier pickup to my door and asked me to send the details of the pickup. It was processed and I got the amount refunded as SD cash(on my request. They also gave me an option for bank deposit). I used it to purchase the same product again and got it delivered on time.

  • ADARSH MOHAN

    My Experience with snap-deal was not good.because i ordered a printer and a handset , in snap-deal WEBSITE’s notified that your product shall delivered with in 24 hours. But.after five day one of the courier service agent shall call me one parcel is in our office you come and collect the order from courier office because that package shall too big (3 Kg).this reason for courier don’t delivering at home. so friends please don’t order any product in snap-deal. ADARSH

  • Shashank26

    snapdeal seriously is a fraud site.
    I ordered cooler master k281 cabinet recieved in time what is see when i open the package was that they delivered me a k282 cabinet.
    I mean are they illiterates or what.

    i returned the product its been 5 days no reply.

    what should i do now??

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Depends. If you ave already paid, you have to pursue. If not, forget it, order from somewhere else.

  • Sapna

    Dear All Customer,

    1. I ordered Panasonic Lumiz LZ20 Camera (Rs. 8040/-) from snapdeal on 17.10.2013, I received the mail from Snapdeal team on 18.10.2013 that we have shipped your products and it will be delivered to you on or before 21.11.2013 but I received the product on 23.10.2013

    I received the damaged products (Battery Re-charger) for which I write a complaint to snap deal team on the same date when the product delivered to me but till 25.10.2013 I didn’t received any reply or call from them as they told me to revert back within 48 hours. I also sent them a photo of the product on the same day when I received the products. I also call them and they told me to again send the photo which I already forwarded them. I was continuously calling them and following them through mail but every time snap deal customer care was noting my complaint and telling me that you will receive the call within 48 hours but I had to wait till 02.11.2013

    They arranged for the reverse pick up on 05.11.2013 and as per the tracking report the product has delivered to them on 13.11.2013 but they told me that we didn’t received the product in our office Till today I didn’t received any kind of cancellation confirmation and not any updates on the return of the damage battery re-charger.

    I am bearing just because of snap deal but please you people do not purchase from snapdeal.

    Thanks

    Regards

    Sapna

  • Xtremedestiny123

    Omg !!!! I am very shocked to see the bad reviews regarding the SNAPDEAL as i only came to know the real fact through this blog. I booked a MOTOROLA EX 119 on 3rd January 2014 and expected shipping date could be on 7th January 2014 and payment mode had been selected as COD.Now I am scared to receive the product delivered by them. So Experienced Snap deal Customers please advice me what should I do now ? Shall I receive this product or not ? .This product is rarely available and its hard to avail in the market as this product was discontinued long ago.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Your order is cash on delivery, there is no need to panic then. Check the product, pay in cash.

      • Shatadru

        for dos laptop how to check it is ok or rotten one?

  • Prachi Salgia

    My experience has been horrible with Snapdeal. I ordered a room heater almost a month back, got a faulty product and have still not received a solution for my case. I have been following almost everyday with them. I am never shopping from Snapdeal again
    Product: ORH2 Crompton Greaves Heater

  • Keshav

    I recently purchased a blackberry q10 from flip kart. Everything was fine with the phone and it was shipped really fast. But, the space bar key was loose. So I filed a return with flip kart. They arranged a pickup no questions asked and the best thing is that the replacement will be delivered within a day of filing a return. Flipkart rocks !!

  • Satish

    I just noticed that the 1st page on moutshut.com shows a lot of positive comments on snapdeal.com shopping. Coincidentally all of these 1st page comments have a page view of 11,000+ consistently. I am guessing that snapdeal.com has hired some agency to some positive PR for them and those guys have posted these positive comments and automated some program to make 11,000+ views. Also, for each of the positive comments, snapdeal has replied too!! 2nd page of snapdeal.com reviews seem more original with everyone criticizing the website. These have page views of few hundreds and are more believable. And snapdeal.com has not replied to any of these negative comments.

  • Kan

    Do not order things from Snapdeal. I ordered a dinner set, which obviously looked quite good online, but the quality was so poor (normal & horrible plastic), i requested for a refund, since it is mentioned on their site “no questions asked”!!! But to my disappointment, they refused refund, I also offered that I will courier it back to them on my own expense, not just received the same (i guess auto generated) reply thrice!! Never again SNAPDEAL!!!!!!!!

  • abhi

    Snapdeal Sucks .. dont buy any electronic items from them , ones u open them , they wont accept ur return of product .. and says you its not accepted in there return policy

  • Mahendra Kumar Sahoo

    Item name : HTC one Dual SIM

    Item Order number : 1436091475

    This has been hell of a service received from Snapdeal. I have been watching this HTC one for a long time. After waiting for so many time I have decided to order this item. There was an amazing offer which played as a catalyst for me placing the order.

    I have ordered the item with a good deal which is 4k less that that of the current listing. I was waiting for the item to be dispatched in 2-3 days. I have been constantly chasing the snapdeal customer support for the same. All they were saying was to waith for 2 more days. Now 10 days have already passed and the item was not dispatched yet. In the 10th day i received an message saying the item order is cancelled as there were some problem with the seller sending the item. I then called the customer care for the same.

    What I hear from the representative is devastating. They said that 1. Snapdeal reserves every right to cancel at any time without the buyers consent.

    2. The order item was placed in and lower listing value so the item can not be procured.

    For this pathetic Service I have lost siilar deals from FlipKart and others and 10 days of my patience to wait for this phone.

    Frankly speaking these guys dont care what some one thinks. Would this be a situation , I have purchased the item in some value and the current listing is less then what ?

    Any way this is my story. I promise , will never order a single item from snap deal.

    now I am now going to unsubscribe to snapdeal.s

  • Mahendra Kumar Sahoo

    Item name : HTC one Dual SIM

    Item Order number : 1436091475

    This has been hell of a service received from Snapdeal. I have been watching this HTC one for a long time. After waiting for so many time I have decided to order this item. There was an amazing offer which played as a catalyst for me placing the order.

    I have ordered the item with a good deal which is 4k less that that of the current listing. I was waiting for the item to be dispatched in 2-3 days. I have been constantly chasing the snapdeal customer support for the same. All they were saying was to waith for 2 more days. Now 10 days have already passed and the item was not dispatched yet. In the 10th day i received an message saying the item order is cancelled as there were some problem with the seller sending the item. I then called the customer care for the same.

    What I hear from the representative is devastating. They said that 1. Snapdeal reserves every right to cancel at any time without the buyers consent.

    2. The order item was placed in and lower listing value so the item can not be procured.

    For this pathetic Service I have lost siilar deals from FlipKart and others and 10 days of my patience to wait for this phone.

    Frankly speaking these guys dont care what some one thinks. Would this be a situation , I have purchased the item in some value and the current listing is less then what ?

    Any way this is my story. I promise , will never order a single item from snap deal.

    now I am now going to unsubscribe to snapdeal.

  • Anirudh

    SNAPDEALS deals are really bad. Dont be fooled by their discounts and cashbacks. They are unethical and their cashback is fake.

  • rahul ludhani

    HOW http://WWW.SNAPDEAL.COM & BICANO RUINED MY RELATIVES DIWALI ; From happiness to Food Poisoning

    Read full matter here – http://rahulludhani.blogspot.in/2013/11/how-snapdealcom-ruined-my-relatives.html

    Highly unapologetic; and SNAPDEAL+BICANO customer care, buggers,SUPERVISORS are just a bunch of buffoons. As much as Bicano is to blame, equal blame goes to Snapdeal.

    Order History –
    Bikano Gulab Jamun and Kaju Katli-Diwali Special 1500Gm

    Order Number – 1365565174Date of Order – 25 Oct, 2013
    Date of delivery – 01 November 2013Time of Delivery -16:10

    History –
    I ordered bicano sweets from snapdeal on 25th October for ocassion of diwali to my relatives in gujarat (for my sis,jiju and their family) . A got a good price for it and all that is great.They had received it on 1st of november and my sis confirmed me.On 4th of november my sis called me for birthday wish and then i asked her how were the sweets and then she told me about the complete matter which was as follow-

    My sis and her 2 nephews (one 7 yrs old and one 9 yrs old) each took one piece of kaju katli ;after eating same they felt something is bad and jiju who also took the piece of kaju katli just checked the base and saw some whites spots at the base and to his surprise it was FUNGUS……. ; soon they suffered from vomiting and diziness ; in short they suffered from FOOD POISONING they were is shock and they did’nt informed me as they thought i will be feeling bad and guilty .

    I immediately called up snapdeal to inform them about the issue

    Customer Care Calls to Snapdeal-
    I let them knw about complete issue and asked them immediately to transfer the call to some superior person ; after 10 minutes of hold they transferred to their supervisor ??

    Supervisor : if their was fungus on the kaju katli ; why did you ate ?

    i thought for a moment chu**** if i had been knowing there was fungus in the sweet why would i had ate it ….

    Me : It was at base and some white spots ; was visible only on close inspection ; we ate 3 pieces , a big mistake that i made an order from you and ate it ; ok

    Supervisor : send me the pics we will look into it .

    Me : dont worry i will send you more then pics for your satisfaction…
    Why Snapdeal is to be blamed ?
    1.Why did they delivered the product with no manufacturing date written on it and with shlves life of just 5 days …. when the product i received was 6 days after placing order ; how old the sweets must be ???????????

    2.Why snapdeal always doubt on customers ; after complaining them ; they asked me why you ate when their was fungus ????????????
    (Can someone eat the stuff with fungus after knowing the same)

    3.Why the same kaju katli is still being sold on http://www.snapdeal.com ?

    Why Bicano is to be blamed ?
    1.Why are they selling the product without manufacturing date and product with best before of 5 days ?

    2.Can they take responsibility if something major had happend and i believe many people have bought kaju katli through them ; what if someone did’nt notice ??

    3.No manufacturing date ; how old it must be ; i am worried to hell
    Why its a big deal for me?
    It was first diwali for my sister at her inlaws and what impresion I have made on them ; they will check all my parcels with a suspicious feeling from next time and will have a close inspection on them ?

    Now what?
    Just replacing the kaju katli wont be a solution ; It’s a serious offence and if someone from snapdeal doesn’t calls me back and ask me what compensation they want ; i will go to police station and lodge a FIR against them.

  • Sagar Mishra

    i ordered a canon sx50 HS camera , 2 days back , from snapdeal , hope it reaches me in a good condition

  • infomaster

    Thank you everyone for valuable feedback. I was thinking to purchase Nikon L820 camera from Snapdeal as its 2K cheaper then retail store but after reading the feedback i decided not to purchase it.

    Thank you all for saving me from experiencing Snapdeal delivery and other product issue nightmare.

    Now i prefer to spend extra 2000 instead of buying from Snapdeal as i need a genuine product and product delivery on time..

    • Set Meh

      you are lucky u went through reviews first..i was not so lucky..i bought an ultra zoom for around 2.5k less than market price..they shipped a defective product that made lot of noise and had lens shadows at 16 megapixel..i requested a refund and was turned down due to lapse of 7 day period..too bad my first foray into photography was marred by a greedy corporation..

      i also got a HDD and a monitor from them..sadly my HDD crashed after 8 months (replaced by manufacturer)..monitor is fine till now (touch wood)…looks like snapdeal is jinx for me..so despite their ridiculously low prices i cannot trust them anymore..or maybe their LOW prices have something to do about their LOW quality of products and after sales services..

      • ed

        Same here I didn’t go through the reviews as all the phones were going out of stock on flipkart. But is TrustPay any good? is there anything that we can do about them. how can a company be so corrupt and get away with it consistently?

        • Set Meh

          when I saw that revolving mop (floor cleaner) on TV I thought I’d give one to my mom..I searched for it and only snapdeal had those mops..I sent one for Ma @1600 bucks..they sent a cheap chinese mop lesser in quality to Big Bazzar mops..also nobody in our home including the driver and neighbors could make the mop basket rotate..defective product apparently..I asked for a refund and they sent an email with a pdf attached (returns form)..since my Ma has no computer knowledge I printed it and posted it..after five days the poor woman took the big box to Blue Dart and shipped it back which cost 700 bucks..total refund now will be 1600+700..I called them and they said the product will be returned to me as I have exceeded the 3 day period for returns..here is the thing-

          1. once the return mail has been emailed to you, you have to ship the product back within 3 days..and yes it was in fine print and not marked in bold red fonts as any good soul would have done :(

          2. One cannot use DTDC for sending returns (god knows why) and has to use others..when I asked if bluedart was ok the rep said its ok..bluedart is costly and I thought it doen’t matter because they will refund it..but now I am at a loss..My gift was ruined and so was the money..

          Bad snapdeal..very bad

      • DS

        Snapdeal.com is most hopeless site to buy anything.
        Don’t buy anything from snapdeal.

  • venkat

    I also have a bad experience with SNAPDEAL. They had the product, however they preferred to refund. Now if I have to buy the same product I have to pay more same discount is not passed to me. Earlier the same product was available on multiple sites, but slightly at higher cost. Now it is not available at other site and here I have to pay more.

    After sale support is very bad.

    • MITHUN

      I ALSO HAD A BAD EXPERIENCE WITH SNAP DEAL. THEY SAY THAT THEY HAVE PICK UP SERVICE, BUT THATS NOT TRUE AT ALL. I HAVE RETURNED PRODUCT MY SELF AND STILL WAITING FOR THE REFUND FROM LAST 20 DAYS. NO PROPER FEED BACK FROM THEM.

  • sashank bommadevara

    Thank You,The review has been helpfull…..

  • http://shayari.org.in/ Haresh

    Are Flipkart Bewkuf banana bandh karo offers ke naam par. Aap se sasta mobile aur SABKUCH bina offers ka SNAPDEALS mein mil raha hai….
    Flipkart Bewkuf banane ka online mega store….

    SNAPDEALS bina offer ka & FLIPKARD diwali offer ke sath compare kar ke dekho price. aap ko sab kuch pata chal jayega…

    Ek baar price compare kar ke dekh lena sabho log ap ko dhud b khud pata chal jayaega who is the best dealers..

    SNAPDEAL IS A BEST PRICE ONLINE MEGA STORE..

    Main ne do saal mein bahut se mobile aur kai sari cheez vastu li hai.. lekin mujhe aaj tak FLIPCART men sasta price nahi dekha.

    • Dave

      I think many are commenting here about the TRUST AND RELIABILITY not saasta …

    • Yash

      Apki li hui 1 bhi cheez kam bhi karti hai :p
      Sirf sasta hone se kuch nahi hota hai bhai!!

  • sanjay

    I ordered celestron astromaster 114 eq telescope on snapdeal on 5th October 2013,with net banking payment. It was promised that by 9th October 2013 , it will be shipped and will be delivered in the next 1-4 days after shipment. On 10th October 2013, I received mail stating that due to some ‘exceptional’ circumstances my shipment has been delayed by 3 days. On 14th October 2013, I was informed that it will be shipped on 15th . On 15th I was told that on telephone, sms and mail my order has been cancelled and my money will be refunded in 5 days. On 17th my money was credited in my account.
    So it was mixed transaction , and am happy that my money was credited in my account quickly , thought the transaction was cancelled due to their ‘exceptional’ circumstances.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Tell that to the funders looking to invest $200mn fresh cash into Snapdeal. Or, may the service will improve once there is more gas in them.

  • Hetuk

    2 days back i have ordered Fossil Watch….shall i cancel the order… ?

    • http://theyoungbigmouth.com/ The Young Bigmouth

      That’s too early. Have a little faith :)

    • Set Meh

      i bet you won’t be 100% satisfied with watches from stabdeal.com..they always have something in the watch for which it won’t sell in a regular showroom and have to be sold by such outlets…

  • Rupam Datta

    If you value your money don’t ever purchase anything from snapdeal. Their So called “Trust Pay” is nothing but a trap.
    1. I have ordered a SD card (order number 1277188613) on 23-09-13 which was sent via bluedart (waybill 69037603692) on 25th Sep.

    2. The Tracking ID of bludart has been showing status as Flight/Vehicle/Train; Delayed/Cancelled since 27th September. On contacting the Bludart they said that Kolkata Hub never received the product from Delhi Hub.

    3. When I called Delhi Hub they said that Snapdeal has to redispatch the order !

    4. I have been calling snapdeal since 30th September, and Each time I get to here this same line ‘SIR YOUR REQUEST HAS BEEN ESCALATED, AND YOU WILL GET A RESPONSE WITHIN 24-48 HRS.”

    5. The product never reached me even on 7th October. So don’t fall for Trust Pay and other “sweet Deals” of snap deal.

    http://imageshack.us/photo/my-images/600/69va.png/
    http://img844.imageshack.us/img844/484/vpvt.png

    • http://shayari.org.in/ Haresh

      Aap ke sath ek baar aisa ho gaya hoga.. lekin mein pichale 2 saal se SNAPDEAL mein cash on delivery mein cheez kharidta aaya hoon, lekin aaj tak mere sath kabhi koi kadva anubhav nahi huwa..
      Mein har ek mahine mein kuch na kuch puarchesh karta hi rehta hoon..

      Flipkart mein dekho jake diwali ke naam par kaise bewkuf bana rahe hai…
      Aur flipkart mein DIWALI offer jo mobile hai unki price dekho aur fir SNEPDEAL MEin bina offer ki price JAKE DEKHO… AAPKO PATA CHAL JAYEGA WHO IS THE BEST??????????

    • ed

      hi Rupam,
      is there anything that the customers can do against such a corrupt company. They are a shame. Full of psychos. how can they be so corrupt? I know of an online shopping venture that was shutdown for the same procedures.

  • ritesh

    Ive never used snapdeal but ive used flipkart at times and it is awesome,the book i used to get for 250 rs,i found the same for 135 at 40%discount,it has a huge market will almost all of the books available,and the staff is nice too..once i had mistaken the adress and the delivery man travelled almost half the town to search for me,then he called me and i told him the right way and yet he was humble with me..and flipkart has amazing prices believe me..and there are a lot of buyers and it also offers a certified buyer mark to those who have bought the item and are reviewing it..so you can buy things after reading the reviews,which are only from people who have actually bought…and its not like if you choose cash on delivery then you will be less prior to those who choose credit card/debit card

    • dinesh

      You were lucky that the delivery guy was humble. My experience with Flipkart delivery guy was very bad. The delivery guy was so rude that I had to cancel the order (a laptop).

  • Nikhil

    Hi, Thanks for the review, i wanted to respond so that my story with snapdeal is out in the open. I was so pissed off, that i connected to CEO of snapdeal on LinkedIN through my connections and sent a message, which is below, and guess what, even he did not bother to respond:

    Hello Kunal,

    Thanks for accepting my request. There was some serious trouble that i
    am facing with snapdeal, and being a company owner myself, i thought it
    would be best to let you know whats happening on the ground since as
    owners its tough to micro manage and we rely on standards and methods to
    get us the results. But in my case, the whole process has gone
    incredibly wrong, here are the details :

    Order No : 1265207506

    My Phone: 9923888987

    1. There were 2 things i ordered and was promised a shipping date of 1 week and 2 weeks from the order respectively.

    2. The first order was a Mattress Protector to be shipped in 1 Week, it
    did ship in the said time but i got a wrong product and the invoice in
    it was with some other name.

    3. I registered the complain online and reverse pickup was done. The
    problem is, i did not get any communication regarding my New ship date
    nor an email confirming reverse pickup, nothing.

    4. After another week, i called the snapdeal care, and they told me that
    i have not given any reverse pickup NUMBER, so they cannot do anything.

    5. Why on earth, i will think that snapdeal will not know anything about
    the reverse pickup unless i call these guys and tell the number. And
    moreover if i have not given it, snapdeal could followup with the
    support ticket to see if the issue was resolved. Nothing happened, and
    the gentleman on the phone blamed me for not giving the number.

    6. Another week has passed, no communication from Snapdeal about my
    order, i called up again, the gentleman said, they did not receive the
    item back, kindly wait 24-48 hours, again called after 48 hours and this
    is a new guy and says wait for 24-48 hours.

    7. the guys on the floor dont even allow you to vent out, they will
    interrupt and say wait for the said time and if there is anything else
    they can assist you with. CRAZY!!!

    8. I am still not sure of the order (the first item) , mattress
    protector, still waiting for an email from snapdeal everyday, since
    calling demeans me and i hate the way the guys talk when u tell them
    something negative.

    —————————

    9. The second thing was Royale Mattress of about 32k approx, it was
    suppose to ship in about 2 – 2.5 weeks from the date of order.

    10. I got the mail about it being shipped so that the delivery can happen on the promised date of 30th sept.

    11. Casually when i checked the tracking info of the product, it use to
    take me to BlueDart and show me an error message. I thought of waiting
    and waited for a few days and called the snapdeal care to let them know
    that it was one day before delivery date and i see no tracking info on
    the site, is everything alright ?

    12. The gentleman told, all is well, dont worry about tracking you will get your order on the said date and it did not come!!!

    13. I called them and the guys had no clue. Please note i am calling
    again and again, no email from snapdeal, no reply on the customer
    complain ticket i raised. They said they’re raising a complain with
    logistics.

    14. Again the no communication continues, and i called again and they
    keep saying 24-48 hours not matter what day u call. No clear idea of
    what happened to the order.

    15. Feeling frustrated i sent an email to support mentioning i will file
    a dispute with my bank if i dont get a reply, and you know what, there
    was nothing. Hell!

    16. Again i called, started venting out, and the gentleman interrupts as
    usual., makes his usual statement of 24-48 hours, and i angrily said,
    if i dont get my order, i will cancel it. I was threatening and shouting
    and the gentleman replies, “I have placed a cancel order request, it
    will be canceled” . Couldn’t imagine!!

    17. Now the order status in snapdeal shows “Returned” , what a traumatic
    experience. I have nothing with me, the money was paid by card
    (27880.00), feeling hapless. Not sure whether the money is going to come
    back or how long will i have to struggle.

    Which is precisely why i decided to get connected with you and let you
    know. I am sure you would want all your customers to be happy and
    snapdeal delivering more value all the time.

    I hope you take a serious note of this and bother to reply.

    Thanks Kunal.

    • ed

      hi Nikhil is there any thing any one can do about this. How trustworthy is TrustPay?

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  • Aryan

    Planning to buy a phone from Indiatimes Shopping, as I’m getting it the cheapest here.
    Any word of advice?

    • Max

      Go ahead. Have ordered an Xperia ZR and Xperia L from indiatimes shopping and both got delivered within the expected date of delivery. Recommended if price is lower than Flipkart.

  • Ron

    Snapdeal is one of the worst online shopping center. I had purchased a phone form snapdeal as it was offering very less cost. I got the phone on time but it was faulty one. It is been 20 days since i have sent back the phone to snapdeal, i have no updates of the phone. Every time i call the customer care they are not even bothered to listen completely what i am expecting, they just like robots which keep on telling give us 24-48 hrs time we will resolve the issue . Today when i called them they say that the phone is not faulty we are sending the phone back .
    This the worst online shopping experience i have ever had. If the product was working properly i wouldn’t have send the phone to them. This phone i had gifted my wife, and now i am feeling so bad about this.

    i think we as online shopping customer should have a centralized reviews center and complaints about these online frauds which are happening around. So that we can save eCommerce industry.

    • karthika

      i was order watch 5 days before in snapdeal they sent a msg regards the corrier office number but it’s in switched off, also call the customer care they are told me wait for after 2 days it will be deliver, after i unable to make a call via my number this is the right way to behave to customers
      i also order cell in flipcart it’s deleverd timely i like that service and also after having problem the customer care purely respectively treat me
      this is one of my bad experience

  • Anand Sharma

    Guys, Don’t order on Snapdeal as they make fake commitments, i ordered a sony 1 TB HDD where i availed 500 rs coupon they cancelled that order then i again ordered Adata 1 TB HDD where i availed 200 rs coupon, After 10 day they again cancelled my order, Now my both coupon wasted by them. I told them no issue for time u can deliver my HDD in 1-2 months whatever u needed as Deal was Good but they denied that means if deal is Good then they ONLY shows on website but NOT Fullfill, My exp. is VERY VERY BAD.

  • PRAVEEN

    I recommend snapdeal should replace there name with FrustrateDeal.
    SNapdeal not following any process deadline they already dispatching the order after due data as per there commitment. they have comment we will frustrate the customer with our service (either dispatch method or Delivery).

  • andro

    i am planning to buy htc 8x from flipkart.com…should i do it!?..

  • sam fisher

    SNAPDEAL IS ABSOLUTE FRAUD AND FAULTY PRODUCTS…. Flipkart is far far better than snapdeal and packing in flipkart is the best !! I bought an RC helicopter in Snapdeal 5k but totally broken one and no one replaced whereas flipkart accepts all peoples comment and replaces orders. . Snapdeal accpts nly good comments and deletes degrading once but flipkart aacpts prons and cons…. One thing good about snapdeal is that lot of variety is there whereas in flipkart only qualified Products are there…. !!! FLIPKART THE BEST

  • Kishan Jambur

    My first experience with Flipkart is soon turning out to be a nightmare.

    Ordered a Sansung Galaxy S4 online. Big mistake. I even paid for it by Credit Card. The item has not reached me, well past deadline date. Moreover, the customer service operators are utterly useless and don’t have the first clue what is the issue. They keep begging me for 24-72 hrs more to ‘get an update’ and the update is always another request to get more time to ‘get an update’.

    It is turning out to be a ridiculous and frustrating experience. They never even contact me first-hand to give me updates, I have to call them back after their promised deadlines have passed, go through 10-15mins of staying on hold and explain my entire predicament to a new operator (the one from the previous days is almost always ‘not on this shift’ or ‘on his/her week-off’.

    I’m beginning to feel like the ‘supervisors’ that I’ve spoken to might just be a different operator who was just fucking with me. Yes, it sounds preposterous but if any of you were in my position you would understand.

    I’ve even had these so called ‘supervisors’ give me ultimatums such as “Sir, either wait till the product gets delivered or we can cancel the order for you.” And cancelling of the order would inevitably mean utter wastage of the time and energy I’ve spent on this already. Moreover, they say it will take 7-12 days for my money to be refunded. If they can promise delivery of the product within 5-6 days and not deliver it even after 15 days, god only knows how long they will take to return my money to me.

    I could hardly believe that my first ever major online shopping experience would push me into contacting the Customer Complaint Forum. Yes, that’s how bad it has been.

    I want to urge everyone out there, to never buy high value items from Flipkart and even if you do, don’t even think of paying for it in advance.
    Do your best to find an alternative such as physically buying the item from an outlet.

    May the experience belted out to me not happen to anyone else ever (Except everyone at flipkart who had the chance to help me. They may rot in hell for all I care).

    • Ajay

      With Flipkart, buy from WS Retail only. It is somewhat a part of Flipkart and is more reliable than others

  • Ajith Memana

    I am a daily online shopper who buys less from flipkart due to higher prices.. Still i have an experience of ppl around me buying from flipkart. Only complaint about flipkart is their awkward prices. For many products prices are far higher than you can get from ebay or snapdeal. But if you are looking for a quality delivery go for flipkart. The prices of flipkart products always keep on changing. Buy it today, tomorrow visit the item back again and you will be pissed off seeing a fall in price. Best way is to add to watchlist and keep watching the prices and grab away when there is an offer.
    Now regarding snapdeal, I will give a 6/10 trust score. I have ordered around 16 items in last 2 months and returned nearly 5 of them. Most of the times they shipped a wrong product or color or poor quality one.
    Customer service is poo still you can get a refund of everything including reverse shipping if you ping them 3 or 4 times. Snapdeal is a wrong place to buy non branded items. But if you are good enough at fighting them back snapdeal provides the lowest prices

  • SiD

    Yet another bad experience from Snapdeal! Ordered Ajanta wall clock the other day… received with the glass shattered into pieces! Heartbreaking.
    Now it the time to return the product, so snapdeal’s “TrustPay” enters the scene. The name “Trustpay” and the descriptions makes it sound like its some kind of ‘Rapid Action Force’ among all the customer care services. But trust me on this… its worse than a regular customer care service only with a FANCY NAME to fool you!
    You cannot expect a quick action from them all the time and its completely understood. But I would always expect a reply for my emails… even if it gives me a bad news. And every educated person knows why its important :-)
    First they asked me to pack the product so that they can arrange for a reverse pickup. They asked me to include the ‘return form’ which they said was attached with the email… but there was no attachment. I emailed them three time asking for it, but no one replied. Luckily the reverse pickup guy did not care about it.
    Now I sent them the copy of the receipt from the reverse pick up twice but nobody even confirms that they got it… no sound… just dead…

    I have already ordered the same clock from flipkart and its on my wall right now. Not even a scratch!

    • http://theyoungbigmouth.com/ The Young Bigmouth

      This has become a Snapdeal complaint wall. I am sure every ecommerce provider will have its share of complaints.

      But then, it is not about complaints. What happens after you complain decides the nature of the experience. A horrible experience can be turned around by sincere customer support.

      But given the volume we are told Snapdeal handles, I guess, their strategy so long as they can retain 4 out of 10 customers, they will make a profit. Don’t know how long they can sustain that.

      • Ajith Memana

        I have contacted flipkart twice for a warranty and they never replied.
        But snapdeal is different. They often send wrong items, Poor quality products….

        • nagangouda

          flipkart business is wrost–

    • Ajith Memana

      Dude was that an LED clock ? I have ordered one last day and its shipped. Hope it reaches fine.

      • http://theyoungbigmouth.com/ The Young Bigmouth

        All the luck :)

        • eshwar

          bro I have ordered ps2 memory card on snapdeal on (COD) ………hw mny days will take to deliver me ………..
          plz rply fast bro

  • Dhruv

    I’m thinking of ordering a Nokia Lumia 620 on Flipkart. Is their service good for mobile phones? And, can a CoD order be turned down?

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Yes, you can. Flipkart is reliable. You can turn down a CoD delivery, but you should have a good reason about the product being defective. Don’t order if you are not sure.

    • Ajith Memana

      I think you can better buy it from ebay. Flipkart it costs 12,800 now. On ebay its available at 12,300.
      If you have an HDFC/ICICI card you can getan adittional 7% OFF which further lowers the price by 800INR. Altogether you can save 1.3K. Ebay offers a 100% satisfaction guaranteenn

  • Stitch

    I’ve given snapdeal 2 chances, 1st: ‘went out of stock after my order was placed, so my order couldn’t really be processed. 2nd: took almost a whole month and was yet unsuccessful in delivery. Another relative of mine ordered but did not receive the product or the refund, no response to his complaints and request, so has warned the rest of our group to be wary of the ‘scam’ site. They might as well close down if they are unable to hold up to their ‘commitments’. Whatever their motives are … though i do feel tempted to buy when I see that the have the product i want, I’d have to hold back for that very reason. :(

    • http://theyoungbigmouth.com/ The Young Bigmouth

      They are overwhelmed with orders :(

  • Anonymous

    I purchased Simmtronics tab from snapdeal a month back. The tab which I recieved never really started even after 5-6 hrs of charging so I cannot really comment on the product. My only suggestion.. Dont buy anything from Snapdeal ! I went through horrific experience of returning the product and after a month I still have not received my money back. Customer care executives are rude and didnt show any empathy, to say the least. Snapdeal sucks !

    • http://theyoungbigmouth.com/ The Young Bigmouth

      To be honest, the customer care guys don’t have the authority to resolve anything. It is a thankless job. But I don’t know why those in positions of power won’t do anything. I have been reading about the new investment but nothing about how they plan to improve the service.

  • jsimon

    Don’t go with SNAPDEAL…
    My experience:

    Its take a week to deliver the product, Moser baer 8gb USB. Received in a good packet but the product was not working. When i raise this issue to them the reply was to approach a dealer near to your town. First time I’m using snap deal and its a MISTAKE. previously i was using flipkart. They are BEST..

    • http://theyoungbigmouth.com/ The Young Bigmouth

      A dealer? That’s the first time I heard of it!!

    • Srishti

      SNAPDEAL sucks.. I odered a hair straightener and curler but the product was damaged so i returned it. This was 18th, july14 and today 14th August14 but they says when your return product will reach us we’ll inform you. I maild 20 times but kept telling me the same. The courier tracking result is delivered. But ther are denying. They are cheaters… BEWARE OF SPAPDEAL…..

    • Rod

      Please help me! God I am dead now! I ordered a PlayStation 4 and a controller and two games which are collectively worth 50k rupees. I have paid through my card online. Please tell what should I do if the products are damaged or used!!!!!!!!!????????????

  • Santosh
    • http://theyoungbigmouth.com/ The Young Bigmouth

      That’s a little extreme!

  • Kiran

    i recently ordered two items and one of them turned out to be the wrong package. Im utterly disappointment with flipkart.. and for the ‘second’ time. To add to it the
    customer care informed me that the item is now out of stock.. really?? if i didnt get the package how could it be out of stock?? Sad for a
    highly known online store in India id say, that too in a metro city. Im sure as hell pissed off.. will think more than twice before sailing any more ships in that direction.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      All the more reason why I am so much in support of Cash on Delivery. At least, until these stores sort their internal mess out.

  • Renu

    My experience with Flip kart has been bad!!!!! I ordered twice and never received the products. Got an mail from them 29 days later saying they could not deliver. Took a hell lot of time to get refund. This was last month. This month I ordered some books again and I received a message from them stating they had cancelled my order. I live in Dehradun and here Jabong delivers without fail much before there delivery date but they deal mostly with clothes etc. I was pleased to see someone was happy with flip kart.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      That’s very unlikely Flipkart. Sadly, buyers in distant towns may have a different experience of their services than us in metro towns.You should try the cash on delivery option next time.

  • Bond

    I was looking to buy a monitor from Snapdeal. This one to be precise http://www.snapdeal.com/product/aoc-i2757fh-27-inch-monitor/622809. After reading through several reviews, I’m a little worried now. My concern is not the delay, but the fear of receiving a used product. Do you guys think it’s worth my money? I was going to get it on CoD though.

    Would I be allowed to check the product and then pay for it or will I have to pay straight up without even getting the time to check it? I’ve been a frequent shopper at Flipkart, have purchased goods worth over 1 Lakh from them, but they don’t have this in stock.

    Any help or feedback will be golden. Thanks in advance.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      I am not sure if the fear of a used product is a valid one. Snapdeal does try your patience with delays, but given that you have chosen CoD, you can check the product. You can return the product even if you have paid in advance. It’s a long drawn process to get a refund, but be afraid in anticipation. Let me know how it goes.

    • Shadow

      Hi Bond,
      I’m looking for the same product. Same problem, not available anywhere except snapdeal. Did you go through with snapdeal in the end? If no, where did you get the same?

  • Pooja

    Hi, I made an online purchase from Snapdeal using credit card EMI option worth 26k on 19th June and expected shipping date was 24th June..now its 26th and still the order status is In progress. I contacted them several times but getting the same overwhelmed reponse. Now am very much worried :( :(…please suggest what I should do..should I cancel the order or wait? I am also planning to visit their regional office..

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Visiting their regional office is the last thing that would help. It’s just 2 days delay from the expected date. By Snapdeal standards, that’s nothing to worry.

  • pratster

    Hello All,

    First of all i would like to thank you for your time in reading my review.

    I have been a frequent customer for Snapdeal.com and have purchased many products(Electronics, Home ware etc). It has been a good experience and i apologize for not writing the reviews about them then and will take this as my chance to express them aswell.

    As i said i have never been disappointed with them and all the products were delivered on time and was fine. However, **i purchased a WD GREEN 3TB Internal HDD yesterday and i got a defective one**. Was left annoyed and informed Snapdeal about the same, they told me that i would be attended for within 2 days. I again was annoyed as all the excitement of connecting the HDD to my desktop was going down. **I got a call from their representative and was told i myself have to take the responsibility for exchanging the drive by calling WD customer service center. When i asked him about TrustPay, he told me that exchanging the drive myself would be a better option.** I **wasted a day of time, fuel and waiting/explaining at the WD Service center** and finally got the drive replaced.

    **IMPORTANT NOTE:

    **To my surprise, the WD Service guy told me that the drive given to me by Snapdeal vendor was used before and they knew it was faulty. It had an complaint history before but wasn’t replaced.****

    You may be biased or having a cynical view about my review out on top there. But this is what i also thought through reading reviews just like you guys. Not bad to shop from Snapdeal but also be aware that you might land up doing some extra work for yourself incase of faulty items, else another viable option is to go look for a real store nearby and get the good out of it.!

    **Thank you!**

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Same as above, Snapdeal needs to take service more seriously. It’s arrogance on scale can be a huge downer in the long run!

    • http://www.sudheerkiran.com/ Sudheer Kiran

      They’re cheaters….

      I’ve ordered Canon EOS 600D SLR(Kit 18-55mm IS II). I got the product after 3 days. It’s total fraud when I was checked my product. They have sent me only Camera Body(there is no Canon EF-S 18-55 mm IS Lens Kit). They clearly mentioned on their website with full Package contents including Canon EF-S 18-55 mm IS Lens Kit with Camera. I’ve sent an email about this issue with all information including screenshots.

      Package Screenshot from their Product Page:

      http://prntscr.com/3d7k1q

      They’re not responding to my emails. And they have no idea what they’re mentioning on their product listing and what they’re delivering to the customer.

      Below is the Product they’ve sent me

      http://prntscr.com/3d7kek

      Below is the screenshot of their product page from where I bought the product

      http://prntscr.com/3d7ll7

      When I contact them they’re telling that there is Lens to be offered with camera body. Only fools can buy only Camera body for INR 36, 000.

      I’ve mailed them very clearly with all the information.Still no response from their end. I don’t know what they gonna do. I’m not sure that they really refund my money or they will cheat me again.

      No response from their end. Every time I need to call them to ask. And they’re keep telling the same answer wait for some time, they’ll update you on that after checking the status from their Vendor.

      • ankita kadam

        hey sudhir… i wanna buy canon 600d too.. can you tell me whch site u ordered on whch failed your expectations snapdeal or flipkart?

  • Gupta Anirudha

    snapdeal look fraud kind of company to me. I place my order last week and they still not ship my order.

    I paid 40 ruppese more to try their service. I thing Choosing Flipkart will be better option. Flipkart send item on time and Snapdeal is just another crap service.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      Their shipping is generally delayed, none of my orders were dispatched in time. But you should communicate with them and I am hopeful you will get the delivery.

    • Rupam Datta

      I warned people of using snapdeal for prepaid buying. Only use CoD. Their customer service is so bad, that if your CoD product is somehow damaged then you will go through hell for replacement.

  • poonam

    My experience with snapdeal is really very bad. My order was placed on 5 jun 2013 , its now 15th june still I m waiting for my order. I called courier service but the daily made wrong promises.
    Pls be alert, if want delivery in time pls donot shop from snapdeal. I also ordered from fashionara, myntra, exciting lives and my experience was too good.
    But snapdeal really disappointed me.

    • http://theyoungbigmouth.com/ The Young Bigmouth

      They keep saying they are overburdened with orders. You will eventually get the delivery, but the delays almost scare you. They should fix their delivery issues asap.

  • Bitu

    Flipkart’s delivery is very fast.i ordered some stuff on sunDay and got it on Tuesday morning!

    • http://theyoungbigmouth.com/ The Young Bigmouth

      That’s more in line with my experience. You must be living in a metro too :)

  • Priynagshu

    Buy from Flipkart if you stay at metros otherwise be aware , your delivery will be late even after you order or add item in your chart they may say cannot delivered to your location. be aware

    • http://theyoungbigmouth.com/ The Young Bigmouth

      A case for cash on delivery, yet again.

  • RICKY

    DONT ORDER ANYTHING FROM SNAPDEAL THEY WILL PISSS U OFF ONCE U ORDER THE THINGS & BY MISTAKE IF U ORDER DONT PAY PRIOR THROUGH ONLINE. THERE WILL NO RESPONSES FOR UR ORDERS THE WHOLE DAY THEY WILL PUT U ON AUTO RECORDER. RAKESH

    • http://theyoungbigmouth.com/ The Young Bigmouth

      CoD :). Let them call you. One of my friends ordered a sound system, I insisted on her selecting Cash on Delivery option. She had to go out of town and scheduled a delivery date. The guys just kept calling, so CoD is way better.

    • Ravi

      My Experience with snap deal is like i have ordered for 10 product and out of all those 10 1 product they have cancelled due to stock unavailability.which was ordered on 9th Oct 2013…..Now they have reinitiated the refund on 18th Oct 2013 but today is 15th Nov 2013 and i have not got refund for the same. Its a worst customer service which i came across… They want all the information about the bank statement to verify whether refund credited or not but still last 10 days they made me to call 30 times and no one is bothered about that. People just irritate customers and ll the representatives and supervisors are useless in doing their jobs over there. They are not able to get simple ARN number to track the refund. I would suggest not to pay amount to snap deal before you get product. So please check the product there and if all the things are available then only pay the amount. I am planning to file a consumer case on Snap deal if the amount is not getting refunded.. So please suggest on the same.

      • ????? ????? ???? ??????

        It,s completely worst online shopping experience i have ever had & I have to think thousand times before ordering any product from online. The reason i am using such a hard word is, Just few days back I have bought three items together (mobile charger & 2 no`s of flip cover) & all three products were not up to the mark. Then after registered my complaint delivery guy collected one of the stuff back within 48 hours with the exchange commitment within 48 hours but still i am waiting, it`s already more than 5 days. Then 1 more complaint i have registered regarding mobile charger just few hours later after i have received the product, Actually charger was not working properly, It is able to recharge only 15 to 20 percent of battery after using 4 to 5 hours time to recharging the mobile, & When i have complaint about the matter to customer care executive, They are telling that they can not help me out since it`s electronic product they are completely helpless. & here is my request to snapdeal management, Pleaseeeeeeeeeeeeeee don’t use your business advertising tagline “Bachatey raho” Better u use “Lootatey raho”.

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      • Jagadeesh

        Yes you are correct. It is spoiling others credibility.

    • Dharesh

      its true buddy
      I ordered headphone it takes too much days to delivery :(

    • Vishal Saxena

      Yes you are absolutely true, i faced same problem from snapdeal. Very poor services and no response.

    • raj

      Yes u are right I was a fool not believing the reviews until when I got a bitter experience with snapdeal I bought a Panasonic p55 novo for 8049.00 before that on may I bought karbonn windows phone by June I bought Panasonic p51 and when I orders Panasonic p55 novo it was opened I don’t know how to approach them and shutting my mouth I my using this at least now I am awake and telling my friends don’t to buy anything from them..people nobody lies with their experience… please believe the reviews…
      With loveraj

  • http://theyoungbigmouth.com/ The Young Bigmouth

    I will need to dedicate a full post to that. But in short, I am all for e-commerce, so long as these businesses are funded with reason and continue to sustain themselves.